"Academic Support Specialist"

Job Summary

Reporting to the assigned department leader, the Academic Support Specialist assists with office workflow and technical procedures for academic support services including transfer equivalence tables, degree audits, institution research, master calendaring, prior learning assessment, office web page, course section development and maintenance, and/or other office assignments.

Primary Duties and Responsibilities

Essential Performance Requirements

• Provides leadership in work processing and service orientation
• Provides high-level technical skills to troubleshoot academic and event space management, transfer equivalence, master calendar, academic calendar, course sectioning, degree audit, and other academic applications
• Assists with the development, maintenance, and regular auditing of various academic tables, such as curriculum tracks, courses, transfer equivalencies, and institution research, in the student information system
• Troubleshoots transfer equivalence course section problems, space allocation, and anomalies
• Provides oversight for the development of the scheduled classes for each term
• Assists in the development of the schedule, section order form, space allocation, exception to degree audits, and prior learning assessment
• Assists with staff development and training
• Provides district support for exception to degree audits, institution research, transfer equivalencies, courses, sections, academic and event space management, prior learning assessment, and term sessions
• Collects and analyzes data for identification of trends to inform the development of the schedule and to ensure compliance with institutional and state guidelines
• Assists with system setup and maintenance for space management and academic scheduling solutions

Service Excellence

• Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

Supervision

Works under the general supervision of the assigned department leader

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications

Associate's degree or 60 college hours

Two (2) years' working experience related to the Essential Performance Requirements

Preferred Qualifications

Microsoft Excel Specialist: Microsoft Excel Associate or Microsoft Excel Specialist: Microsoft Excel Expert certification

At least one (1) year's working experience with room reservation or scheduling software systems such as Ad Astra

At least one (1) year's working experience managing student information in an Enterprise Resource Planning system such as Colleague

At least one (1) year's working experience with section building and maintenance for credit and non-credit courses

Knowledge, Skills and Abilities

• Knowledge of higher education standards and policies regarding course transfer, degree audit, and accreditation
• Skilled in excellent customer service and interpersonal relationships, including strong listening, verbal, and written communication
• Skilled using applications and enterprise systems, including word processing, spreadsheet, and presentation software such as Microsoft Excel, Word, Outlook, and PowerPoint
• Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
• Ability to work effectively in a collaborative environment
• Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations
• Ability to delegate work appropriately to faculty and staff to meet College and campus deliverables
• Ability to adaptively perform and prioritize multiple tasks and projects seamlessly, ensuring accurate and timely completion, while exhibiting strong attention to detail and organization

Physical Demands and Work Environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.