Access Services Associate

Position Summary

Under general supervision, the Access Services Assistant performs duties necessary to the day-to-day functioning of the Access Services Department, which includes the Service Desk, assisting patrons, maintaining records, etc. The Access Services Assistant will have three afternoon and/or evening shifts per week, totaling 20 hours during the regular nine-month academic year.

Ideal candidates should have excellent customer service skills, be able to work both independently and collaboratively in a team environment, be able to work in a fast-paced environment, and be comfortable working with a diverse patron base.

Workplace Requirements

This position is exclusively on-site, necessitating all duties to be performed in person at Fondren Library. Per Rice policy 440, work arrangements may be subject to change.

Work Schedule: Flexible schedule; afternoons and evenings will vary.

Hiring Range

This is a part-time position with an hourly rate of $18.00. *Non-Exempt (hourly) positions under FLSA are eligible for overtime.

Minimum Requirements

• High School Diploma or equivalent
• 2+ years of related experience in customer service

Skills

• Excellent oral and written communication
• Excellent interpersonal communication, collaboration, and negotiating skills
• Exceptional problem-solving and analytical skills
• Ability to understand and communicate library policy
• Ability to develop a working knowledge of library services and practices
• Ability to use a variety of technical or business programs
• Demonstrated interpersonal, clerical, and basic organizational skills

Preferences

• Experience working in an institution of higher education
• 2+ years of experience working in a customer-service-related position
• Associate's degree or higher

Essential Functions

• Checks in and out received materials using the online catalog system
• Acts as a backup to all other positions in the department
• Completes special projects, as assigned
• Supervises student assistants
• Performs all other duties as assigned
• Interprets and enforces library policies such as special borrowing status, blocked records, fines, lost books, etc. Operates laser readers, printers, book sensitizers, personal computers, and scanners
• Helps with book searches and inventory control
• Helps library patrons by answering questions and giving instructions or directions
• Collects money for fine accounts, monitors course reserve materials, and storage retrievals
• Enters bibliographic and patron information into the circulation database
• Reports building-related problems to the appropriate personnel

Special Instructions to Applicants

All interested applicants should attach a resume, at least three references, and a cover letter in the Supporting Documents section of the application, preferably in PDF format to avoid any formatting issues.

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