Access Services Coordinator

Job Summary

Under the supervision of the Acquisitions & Access Services Librarian, the Access Services Coordinator tracks the library services of Circulation, Interlibrary Loan (ILL), and physical Course Reserves. Assists the Service On Site (SOS) team at the Information Desks with library-related processes and troubleshooting. Follows established policies and practices in conjunction with applying general library knowledge in completing assigned tasks.

Responsibilities

Circulation duties:

• Tracks hold and delivery requests for campus libraries' and ILL items daily.
• Performs book-drop retrievals and reshelving of library materials daily. Organizes and maintains the library materials in the Course Reserves room, including the Reserve shelves, the Hold shelf, and electronics charging cords.
• Processes and maintains physical Course Reserves items. Serves as a liaison between patrons, library staff/management, and library faculty. Tracks and reconciles overdue and lost items.
• Resolves or triages SOS inquiries, patron inquiries, and Circulation-related issues.
• Coordinates with the counterparts of the other campus libraries (Marriott Library, Eccles Health Science Library, and McKay Music Library) to provide seamless campus delivery service. Creates hold/delivery requests of campus libraries' and ILL items for Law faculty members and delivers the items to their faculty mailboxes.
• Cares for physical library materials and identifies and reports problems.

Interlibrary Loan (ILL) duties:

• Tracks ILL requests with ILLiad and Alma.
• Processes ILL requests by verifying the ownership of requested materials, sends out ILL requests for materials not owned by Faust Law Library, and receives and returns materials from/to other libraries.
• Reconciles overdue ILL items and creates invoices for the borrowing libraries.

Other duties:

• Maintains the Library Bulletin Board to promote library collections, services, events, or databases weekly.
• Maintains the Faculty Publication in the Display Case and the Dean's Suite, and updates/rotates them monthly.
• Assists and collaborates with the Acquisitions & Access Services Librarian with collection-related tasks.
• Maintains good communication with the SOS team members and their supervisor, and coordinates with the SOS team supervisor as needed.
• Participates in SOS training to provide basic library training.
• Maintains and updates documentation related to assigned duties.
• Takes Reference shifts as needed.
• Other duties as assigned.