"Accommodation Operations Supervisor"

About the role

The University of Bath has an exciting opportunity for an enthusiastic and committed Operations Supervisor to join our Accommodation Team. This permanent, full-time position is known internally as ResLife Building Coordinator.

Full details can be found in the job description linked below. Working hours are 9am–5:20pm, and occasional weekend work, on a rota basis, is required. This role offers a great mix of office-based work along with supervision duties across our campus. During the summer, when students leave, our student accommodation transforms into a commercial business hosting summer schools, conferences, and visitors to Bath who enjoy our rooms and facilities.

Did you know that the University of Bath offers five extra discretionary days off? These include three additional paid days between Christmas and New Year, allowing for a long festive break without using your 23-day annual leave allowance.

Your Responsibilities Will Include

• Day-to-day operational running of a section of university accommodation
• Management of staff to ensure an effective and efficient service
• Conducting regular one-to-one and team meetings with Domestic Assistants/Cleaners and Porter staff
• Completing accommodation checks
• Responding to customer feedback via our TopDesk IT system and reporting maintenance issues
• Planning and achieving the turnaround of accommodation, for example, preparing rooms for student intake
• Stock ordering and management

What Our Staff Enjoy About the Role

• Meeting new students and guests
• Problem-solving
• The variety of the role - a fast-paced commercial business period in summer, balanced with term time, when interacting with and assisting students is a highlight.

Please note that the job title ‘Accommodation Operations Supervisor’ is for advertising purposes only; the actual job title is ‘ResLife Building Coordinator.

About you

• You have experience supervising and supporting a team
• You take pride in delivering excellent customer service
• You are confident, motivated, and able to lead by example
• You are flexible and adaptable to changing priorities
• You have experience with administrative tasks and stock control

Further information

This role is offered on a full-time (36.5 hours per week) permanent basis.

For an informal discussion, please contact: Adrian Price, Residence Operations Manager at ap3491@bath.ac.uk or Helen Park, Residence Operations Team Leader, at hp447@bath.ac.uk; however please ensure that you submit your application through the university.

In addition to the Campus Services New Starter bonus, this role is also eligible for the Campus Services Refer a Friend bonus. If a University staff member has ‘referred’ you to apply for this vacancy they may be eligible for a bonus. Please ensure when applying you add their name or select ‘Campus Services Employee Referral’ when answering the question ‘Where did you learn of this job?' and email campusserviceshr@bath.ac.uk the name of the person who referred you.

Both bonuses are subject to terms and conditions.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, & communities, particularly from under-represented groups.