Account Assistant 4

Posted: 07-Mar-26

Location: New Haven, Connecticut

Categories: Staff/Administrative

Internal Number: 132629WD

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community- eligible for opportunities through the New Haven Hiring Initiative or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Overview

Under the direction and supervision of the Supervisor and Team Leader, employee will be responsible for insurance follow-up on carrier denials and no insurance response claims for Yale Medicine. Employee will also function as a liaison in the day to day follow-up of denied and no response claims to obtain maximum reimbursement for services rendered by Yale Medicine.

Required Skills and Abilities

1. Demonstrated interpersonal skills. Ability to deal with people in a tactful and courteous manner.
2. Excellent communication skills, both oral and written.
3. Ability to work independently, organize and prioritize work assigned in order to meet goals and deadlines.
4. Strong ability to process high volume workload accurately and professionally.
5. Demonstrated record of excellent attendance and punctuality. Proper demeanor and attire.

Preferred Skills and Abilities

1. Working knowledge of EPIC and EPIC WQs. PC data entry experience.
2. Knowledge and working experience with ICD9 and CPT4 coding systems.
3. Working knowledge of Microsoft Office especially EXCEL/WORD.

Principal Responsibilities

1. Serves as a principal source of information on rules and procedures governing University accounts receivable. Oversees and instructs support staff. 2. Oversees maintenance of account files, ensuring accuracy and completeness. Reviews payment histories. 3. Resolves problem and delinquent accounts with supervisor and collection agency. Assists with final review and disposition of problem accounts. 4. Recommends and implements changes to systems and operating procedures. Composes form letters and correspondence used in accounts receivable activities. 5. Researches individual accounts. Summarizes findings in reports. Completes and processes forms. Performs clerical functions incidental to account activity.

Required Education and Experience

Four years of related work experience, two of them in the same job family at the next lower level, and high school level education; or two years of related work experience and an Associate's degree, or an equivalent combination of experience and education.

Job Posting Date 03/06/2026

Job Category Administrative Support

Bargaining Unit L34

Compensation Grade Labor Grade D

Compensation Grade Profile

Hourly Range $31.83

Time Type Full time

Duration Type Staff

Work Model Remote