Account Manager - Business Services

Job Description

Posting Number: Regular_0091603

Position Title: Account Manager - Business Services

Classification Title: Program Coordinator

Min Salary: $62,988.68

Salary Type: Annual

FLSA: E = Exempt

Position Summary:

The Account Manager with the Business Services Team will act as a liaison between Rowan-Cabarrus Community College (RCCC) and regional industries, businesses, municipalities, and government agencies to facilitate and collaborate on all service offerings provided by the college. Primarily, this will be business development and sales of corporate contract training and/or open enrollment training offerings for corporate and continuing education. The account manager will attempt to identify and understand the clients needs and provide solutions. Individuals will evaluate and adapt new strategies to keep up with current business trends. Account managers may work on client projects individually or through collaboration with internal associates.

Required Education/Experience:

• Bachelors degree in field related to area of assignment and two (2) years of related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed.

Preferred Education/Experience/Skills:

• Existing business and industry contacts in Rowan and Cabarrus Counties as well as sales experience which includes cold calling.
• Knowledge of contract training in the continuing education setting would be beneficial.

Other Knowledge, Skills and Abilities:

An Account Manager must be inventive, flexible, and adaptable, able to manage multiple projects simultaneously in a fast-paced environment. In addition, they must be innovative & resourceful, have strong marketing skills, and have a solid business background regarding current and emerging business and industry trends. He/she must also be target-oriented, a team player, schematic, enthusiastic, and ambitious; a good problem solver; computer literate; an effective communicator; well organized and capable of drawing relevant insights to meet the clients expectations and possess a wide personal network to help in finding new leads and signing potential clients.

Department: Account Manager, Business Services - Con Ed

Work Hours: Normal working hours are 8:00am to 5:00pm, Monday through Friday. However, there will be occasions where work is required before or after normal working hours, holidays, weekends, and school calendar breaks. Local travel is required. Out of state travel is limited but sometimes required for special trainings/conferences.

Posting Date: 04/10/2026

Open Until Filled: Yes

Duty and Responsibility:

• Management of corporate contract training for business, industry, municipalities, and government agencies.
• Cross-functional responsibilities for the North Carolina Manufacturing Institute, BioWork & Aseptic Manufacturing, Supply Chain & Logistics.
• Monitors and participates in day-to-day business development activities and services; ensuring service offerings meet specified needs and requirements.
• May supervise lower level employees, contract employees and/or student workers to include: prioritizing and assigning work; conducting performance evaluations; ensuring workers are trained; ensuring that workers follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary recommendations.
• Evaluate services and instructors; monitor budget(s); coordinate contract services; select instructors; develop program offerings and trainings.
• Perform other duties of a similar nature or level as needed.