"Accounts Receivable Sponsored Collections Intermediate Associate"

Reporting to the Sponsored Supervisor, you will serve as an important member of the UM-SSC Accounts Receivable Team. You will be responsible for processing accounts receivable-related requests received from internal and external customers by the SSC and completing all associated tasks. You will support invoice payment status follow-up for sponsored projects.

Work Location: Because occasional on-site presence may be required, you are expected to live within a reasonable commuting distance to Ann Arbor. You are required to have a high-speed internet connection and a designated working space in your home. Equipment, including a laptop and monitors, will be provided for your use.

Please note: This appointment will go to the end of 12/31/26. Visa sponsorship is not available for this position.

Review and interpret agreements to ensure disputed billings were completed in compliance with sponsor requirements. Maintain regular contact (by phone and email) with assigned customers. Manage customer correspondence to maintain account accuracy. Eagerness to research issues regarding payment status to provide accurate answers and resolution. Respond to payment status inquiries from internal and external customers. Apply sponsored research payments to the proper accounts per procedure. Keep research teams, internal partners (i.e., Sponsored Programs), and the Sponsored Supervisor informed about complications that may result in payment delays.

High School diploma or equivalent. 1+ years of experience providing customer service. Intermediate level proficiency with data entry and computer skills. 1+ years of experience with business software solutions.

The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: https://ssc.umich.edu/.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from the posting boards and filled. The University of Michigan is an equal employment opportunity employer.

About University of Michigan - Ann Arbor: A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating. For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.