Administrative Assistant II

Required Qualifications:

• High school diploma or GED.
• Current CJIS & Background Certificate.
• Ability to interpret, apply, and communicate policies and procedures clearly and accurately.
• Strong written communication skills, including the ability to produce clear, grammatically correct documentation.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and use of the internet for research.
• Experience with data entry and the ability to maintain accurate records.
• Ability to organize, maintain, and retrieve information using an established filing system.
• Demonstrated ability to work collaboratively as part of a team.
• Ability to supervise, train, and assign work to student employees.

Preferred Qualifications:

• Experience handling difficult or irate customers in a professional and tactful manner.
• Experience using SAP.
• Administrative experience in a university or higher education setting.
• Knowledge of university policies and procedures.
• Familiarity with traffic and parking regulations.
• Experience using parking management systems and parking enforcement hardware, including License Plate Recognition (LPR) technology.

Job Description:

The Administrative Assistant II provides general administrative and clerical support to management and staff within Parking Services. This position is responsible for maintaining accurate parking permit, citation, and access-control records; supporting system users and administrators; and coordinating with vendors and internal partners to ensure parking management systems and related interfaces function effectively to meet departmental and customer needs.

Job Duties:

• Verify, enter, and maintain parking permit, vehicle, and citation data within the AIMS parking management system; correct discrepancies as needed.
• Maintain accurate records in accordance with university records retention standards.
• Manage and update departmental lists and records, including but not limited to reserved parking spaces, parking suspensions, and boot/impound activity reports.
• Process parking permits, gate cards, citations, and account notices.
• Provide user and administrative console support within parking management systems.
• Monitor and maintain inventory of office and operational supplies, including citation paper.
• Support day‑to‑day administrative operations and assist with special projects as assigned.
• Supervise, train, and assign work to student employees, as needed.