"Administrative Support Associate"

Administrative Support Associate

Company:
North Carolina State University

Job Location:

Category:
Counseling and Psychological Services

Type:
Full-Time

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.

Department: 244020 - Counseling Services

Location: Raleigh, NC

Essential Job Duties:
Primary purpose of this position is to greet and welcome students to the Counseling Center, discern the services requested by the client, assign proper paperwork and forms, and make appointments or triage assignments accordingly. The Counseling reception area funnels all incoming calls necessitating precise message taking and excellent communication skills.

Primary duties of this position:

• Communicate and explain routine and general information about standard services, processes, and procedures of the Counseling Center using available resources.
• Screen and direct clients and visitors to appropriate source based on the need or question.
• Set up files on clients and input client information into the scheduling and EMR (Electronic Medical Records) systems.
• Maintain withdrawal records.
• Demonstrate an understanding and awareness of the services, policies and procedures of the Counseling Center in all duties performed.
• Perform all duties with a high degree of accuracy.

Other Work/Responsibilities:

• Perform all other duties and assignments as deemed necessary by Supervisor or Director of the Center.

Minimum Experience/Education:
High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Required Qualifications:

• Excellent communication/customer service skills.
• Ability to multi-task.
• Able to accurately and professionally handle a high volume of telephone calls and direct face-to-face encounters all day long with students in varied emotional states, while retaining a professional demeanor.
• Able to relate well with coworkers and participate in a busy team environment.

Preferred Qualifications:

• Excellent communication/customer service skills.
• Able to accurately and professionally handle a high volume of telephone calls and direct face-to-face encounters all day long with students in varied emotional states, while retaining a professional demeanor.
• Experience in a College Counseling Center preferred.
• Experience in a medical office setting preferred.
• Good computer skills preferred - will train in specific software programs linked with Center.

Required license or certification:

• N/A

Position Number: 00106753

AA/EEO Statement:
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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