"Administrative Support Specialist"

Job Details

Position Title: Administrative Support Specialist

Working Title: Administrative Support Specialist

Position Number: 007253

Full-time or Part-time: Full Time

Time Limited Position: No

Number of Vacancies: 1

Department: Facilities Management

Posting Number: 0402561

SHRA/EHRA: SHRA

Job Category: Clerical and Secretarial

Hiring Range: $34,602.00 - $40,059.00

Overall Position Competency: Journey

Primary Purpose of the Organization: The Department of Facilities Management functions is to design, construct, maintain and operate the physical facilities of the University. The number one objective of the department is to provide and maintain facilities that will enhance and support the mission and academic goals of the University. Our approach is centered on providing a superior level of customer service. The Facilities Service Center (Facilities 411) is the centralized location for all maintenance and operations related requests and inquiries.

Primary Purpose of the Position: The Facilities Customer Service Center (Facilities 411) Lead utilizes exceptional customer service skills to accurately gather information, document and prioritize maintenance related repair requests and emergencies. The Lead Specialist ensures that all incoming facilities work requests from the members of the campus community are properly interpreted and triaged for both emergency and proper assignment purposes. The lead works with other specialist to ensure the accuracy and completeness of facilities repair and maintenance work order data, files, front-end communications, and information flows. The incumbent of this position will also provide administrative support for the department.

Minimum Education and Experience Requirements: High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Preferred Qualifications:

• General knowledge of common building maintenance issues and types of work performed by different skilled trades
• Three to five years of customer service experience.
• Experience working with computerized maintenance management system (I.E Asser4t, Essentials, Maintenance Direct, Maximo, AIM, Micro Main, etc.)
• Prior experience in the support center environment
• 10 years of customer service experience
• Strong computer skills, particularly Microsoft Excel; with demonstrated experience with reporting features.
• Bachelor’s degree
• Four or more years of related work experience

Notice to Applicants: Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase “see resume.”
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.

Closing Date: 11/23/2025

Open Until Filled: No

Other Information: If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement: This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement: Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Quick Link: https://jobs.uncfsu.edu/postings/27718