Admission Counselor, Continuing Education and Graduate Programs

Essential Functions:

• Serve as the primary point of contact for prospective students interested in continuing education and graduate programs;
• Provide one-on-one counseling via phone, email, video call, and in-person meetings to guide students through the admission and enrollment process;
• Conduct outreach through phone campaigns, email follow-ups, texting, and virtual info sessions to increase engagement and application completion;
• Collaborate with marketing and communication teams to develop targeted campaigns and outreach efforts;
• Review applications for admission and make recommendations in alignment with institutional policies and program criteria;
• Track and manage applicant pipelines using Salesforce (CRM);
• Represent the institution at virtual and in-person recruitment events, employer partnerships, community organizations, and other outreach opportunities;
• Support students in understanding transfer credit, prior learning assessments, financial aid, and academic pathways;
• Partner with academic departments and advising teams to ensure accurate program information and a seamless handoff post-enrollment;
• Provide excellent customer service to prospective students and their families with a focus on accessibility, flexibility, and empathy.

Additional Functions:

• Respect and maintain confidentiality, parameters of operation, professional protocols, and individual privacy;
• Perform other duties as assigned by supervisor or their designee.

Job Requirements:

Essential Characteristics:

Successful performance of this position demands consistent demonstration of the following uncompromised performance characteristics:

• Excellent customer service skills. Ability to use multi-line phone.
• Perform data entry with excellent accuracy and speed.
• Possesses excellent organizational and time management skills to achieve optimal results. Ability to adapt to changing priorities, problem solve and prioritize tasks in a fast-paced environment.
• Ability to work and be successful in individual or team projects. Ability to focus, work and perform the necessary tasks in a shared office space.
• Demonstrate positive attitudes and positive actions through a display of courtesy, congeniality, cooperation, sensitivity and professionalism to deal with a variety of individuals.
• Ability to function independently, attention to detail, work under pressure, and prioritize multiple projects in a fast-paced environment.

Minimum Qualifications:

• Bachelor's degree required
• 1-3 years of experience in admissions, recruitment, advising, or student services, preferably in online or adult education.
• Strong interpersonal, communication, and public speaking skills.
• Ability to build relationships with diverse student populations, including working professionals and adult learners.
• Comfort with technology and student information systems; experience with CRM systems highly desirable.
• Ability to work independently and collaboratively in a fast-paced, goal-oriented environment.
• Occasional evening and weekend hours may be required.
• Bilingual or multilingual skills a plus.

Preferred Qualifications:

• Experience working with online and hybrid program recruitment.
• Understanding of transfer credit processes, prior learning assessments, and non-traditional student pathways.
• Familiarity with adult learning principles and challenges faced by working professionals returning to school.
• Experience working with international students