"Admissions Associate II"

Henry Ford College presents an opportunity for an Admissions Associate II.

The Admissions Associate II will serve as a front-line individual responsible for the review, validation, and entry of student data related to the Admissions process. This position is crucial for initial engagement and service to prospective students applying for admission to the College.

This role will focus on Admissions processing, timely and accurate communications, data integrity, fraud identification and prevention, and other responsibilities requiring the use of CRM (Customer Relationship Management) and SIS (Student Information System) technologies, as well as other office software and tools. Works both independently and as a team member.

Hours: Monday - Friday from 8:00 am - 4:30 p.m.

The most successful candidate will have a career that reflects the following competencies and qualifications. However, education, experience, and training that demonstrates proficiency and the ability to perform the essential duties will be evaluated for equivalency to the education, competencies, and experience qualifications listed below.

• An associate degree from a regionally accredited institution, or equivalent level of education and experience, is required.
• Qualified applicants must possess a customer service mindset.
• Ability to act independently and complete job-related tasks without direct supervision.
• Ability to maintain a professional office environment and work effectively and collaboratively in teams.
• One year of customer service or student service experience.
• Proficiency in operating computers and associated software, such as document imaging software, CRM/SIS, and Microsoft Office 365.
• Capability, willingness, and capacity to learn the efficient and effective use of multiple information systems and procedures used in the admissions process.
• One year as part of a team environment that includes basic administrative support.

Position-Specific Core Competencies:

• Communication- Ability to communicate effectively orally and in writing.
• Decisiveness and Accountability- Ability to exercise professional judgment and decision-making skills.
• Problem-Solving and Critical Thinking- Demonstrated ability to effectively manage multiple tasks and deadlines.
• Technology Application- Development of specialized skills will be required as part of your training.

Additional Unique Competencies (Departmental & HFC Core Competencies):

• Customer Experience - Anticipates and meets the needs of both internal and external customers including students, staff, and the community. Delivers high-quality services; is committed to continuous improvement.
• Generating Engagement - Learns and understands the needs and motivations of target audiences, is able to translate College offerings into valuable, relevant, timely information that creates connections and elicits desired actions by target audience.
• Building Relationships - Seeks opportunities to make contacts and build relationships, including through organizational events, social events, external organizations, and professional activities.
• Flexibility - Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
• Creativity and Innovation - Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes.

All positions at Henry Ford College are also expected to demonstrate the following HFC Core Competencies:

• Public Service Motivation - Shows a commitment to serve the public. Ensures that actions meet public needs; aligns organizational objectives and practices with public interests.
• Respect - Demonstrates collaboration and teamwork; values diversity and inclusiveness; practices transparency; shows compassion and empathy; and remains engaged and committed to shared goals.
• Passion - Displays enthusiasm for teaching and learning; seeks diverse perspectives and ideas; creates a student-centered environment; and pursues excellence in all that we do.
• Ingenuity - Is agile, flexible, and responsive; pursues discovery and innovation; uses data and evidence to guide decisions; and continuously reimagines the future.
• Integrity - Upholds high ethical standards; maintains trust; and recognizes the impact of one's actions on the institution and community.

The successful candidate will perform all functions essential to ensuring data integrity and timely communications for prospective students, including the following responsibilities:

• Data Processing: Perform imaging, imports, and application/document processing relating to the Admissions process and CRM/SIS.
• Data Integrity and Error Resolution: Perform duplicate detection and resolution of prospects and applicants in our CRM and SIS. Evaluate applications for potential fraud and process accordingly.
• Communication Processing: Process Admissions communications to and from prospects and applicants.
• Efficient Problem-Solving: Efficiently respond to departmental inquiries and related problem-solving duties.
• Front-Line Service: Actively participate in team and student-facing communications and processing for Admissions and Recruiting team.
• Administrative Support: General administrative duties to support Admissions processing and the Admissions and Recruiting team.
• Other related duties as assigned within the scope of qualifications and/or training.