Admissions Communications Coordinator

Summary: The Admissions Communications Coordinator is responsible for creating, configuring, and delivering admission recruiting content, including emails, outbound texts (SMS), automated phone calls, and print materials, using a CRM system. The coordinator develops content for communication plans for outreach to prospective students, applicants, and campus partners, and maintains the applicant portal and lead generation forms. Key responsibilities include content creation and copywriting, project management and timeline coordination, consulting with campus partners to implement communication needs, monitoring and reporting on content performance, and researching and developing best practices for email and SMS communications. The coordinator also performs test deployments to ensure content accuracy, prepares list queries, coordinates stakeholder proofing, manages the email calendar, troubleshoots issues, generates metrics, and provides guidance on email functionality. This role requires strong project management skills, attention to detail, and a commitment to continuous improvement in communication efforts.

Principal Functional Responsibilities:

Prospective Student CRM System Management: Learn, configure, manage, and administer the prospective student CRM and related digital communications efforts, including email, SMS, and outbound calling campaigns to recruit prospective students. Procure, manage, and analyze prospective student databases and lists. Manage multiple, concurrent projects from a variety of stakeholders. Exhibit exceptional attention to detail and produce high-quality, effective communication campaigns in a deadline-driven environment.

Content Creation, Delivery, and Analysis: Effectively communicate with internal and external stakeholders at various levels with a variety of backgrounds to develop and deliver relevant communication content to prospective students. Develop outbound communication campaigns reflecting an understanding of complex segments of prospective students for high-value research and health professions programs. Campaigns will reflect a knowledge of higher education workflow, knowledge and understanding of digital communications assets, and adherence to university style and communications standards. Perform ongoing list analysis and campaign outcomes for continuous improvement.

Other Duties: Perform other admission services duties as assigned, such as communicating with stakeholders, answering emails, and inbound SMS messages, assisting with large on-campus events, etc.

Qualifications:

• Bachelor’s degree.
• Minimum 2 years administrative experience in a student-facing college or university admission or academic office (may include time as a part-time employee and/or graduate assistant) to demonstrate an understanding of higher education new student enrollment workflow in an interview setting.
• Knowledge of email & SMS marketing best practices.
• Proficiency with Microsoft Office Suite.

Preferred Qualifications:

• Prior experience working with communication systems and software.
• Project management experience.
• Knowledge and understanding of digital communication production.
• Sound knowledge of a CRM system from employment experience.
• Knowledge of university style and communications standards.
• Graphic design experience.

Physical Requirements: Must be able to utilize a phone, computer, and other office equipment. Ability to work evening and/or weekend hours on occasion, as needed.

Department Specific Information: Join Northeast Ohio Medical University’s (NEOMED) Office of Admissions and Financial Aid. NEOMED is a mission-driven, community-based medical university committed to educating health professionals, advancing discovery, and improving the health of our region. We are seeking an Admissions Communications Coordinator who wants to contribute to meaningful work in a collaborative academic environment.

At our organization, we are committed to fostering a collaborative and team-oriented environment that is essential to fulfilling our mission. We believe every employee should feel appreciated, valued, and empowered. To maintain a supportive organizational culture, we seek individuals whose values align with our mission and who thrive in a team-based approach. We encourage individuals whose values align with this collaborative approach to apply.

Starting Salary Range: $43,662 - $51,667, commensurate with experience

Benefits & Perks NEOMED is committed to supporting your health, well-being, and long-term success—both at work and beyond. Our comprehensive benefits package is designed to help you thrive.

Healthcare Coverage Competitive medical, dental, and vision insurance through Medical Mutual. Flexible Spending Account (FSA) or Health Savings Account (HSA). Short-and long-term disability coverage, Long-term care coverage options, and Life insurance.

Retirement State retirement plan with 14% employer matching to help you plan for the future.

Paid Time Off Generous vacation and sick leave, in addition to 11 paid holidays each year.

Additional Benefits Hybrid work environment (up to two remote days per week after six months) (Policy#3349-7-151). Educational benefits with our partner universities (Policy#3349-07-45). Ongoing investment in your professional growth through on-site training and Lean Six Sigma certification. Employee wellness activities and initiatives that support a healthy work-life balance.

To apply, visit https://neomed.peopleadmin.com/postings/6874

NEOMED is committed to providing equal employment opportunities to qualified applicants without discrimination on the basis of age, color, disability, gender identity or expression, genetic information, national origin, race, religion, sex, sexual orientation, transgender status, status as a parent during pregnancy and immediately after the birth of a child, status as a parent of a young child, status as a foster parent, veteran status or any other category protected by applicable state or federal law. As an Equal Opportunity Employer, NEOMED also affirms its commitment to nondiscrimination in its employment policies and practices. In compliance with Title IX (20 U.S.C Sec. 1681 et seq.), NEOMED prohibits sex discrimination, including sexual harassment.