Admissions Officer

Northeastern University London

Location:Marble Quay, London (Hybrid role) – 3 days on campus

Term:Full-time; fixed-term (maternity cover)

Benefits:
The university supports staff maintaining a good work/life balance, offers flexible working and parental leave opportunities, an Employee Assistance Programme which provides free, confidential advice on both home and work concerns as well as optional private medical insurance, season ticket loans and being part of the cycle to work scheme.

Reports to:Head of Undergraduate Admissions

Start date (dependent on successful completion of relevant checks):March 2026

The Role

Join our friendly, dynamic and rapidly growing admissions team at Northeastern University London. Following the creation of exciting new degree programmes and exponential growth in applications, we are recruiting an Admissions Officer to join the team to cover a maternity leave, with the possibility of this becoming a permanent appointment at the end of the contract. The post holder will be based at our central London campus next to the iconic Tower Bridge. The role is offered with a hybrid working pattern.

You'll be working as part of the Admissions team within the broader Enrolment Management directorate, which is friendly, supportive and professional, with a focus on supporting students during the pre-enrolment stage of their journey.

Reporting to the Head of Undergraduate Admissions, the post holder will assist with the end-to-end admissions process, from first contact to enrolment. You'll be responsible for providing a customer-focused service to applicants and enquirers, ensuring prompt processing of applications and queries within the turnaround times specified in our Service Level Agreement. You will be the initial point of contact for applicants, supporting prospective students in making their application through participation in events, presentations, and personal telephone, email and web chat support. By working closely with other members of the admissions team and with academic colleagues, you will ensure an efficient and fair application process for all applicants.

About the University

Northeastern University London is part of Northeastern University’s Global Campus Network, offering UK undergraduate and postgraduate degrees as well as PhDs. Positioned as a top-ranking institution in the USA, Northeastern has campuses in Arlington, Boston, Charlotte, Miami, New York, Oakland, San Jose, and Seattle in the USA, and Toronto and Vancouver in Canada. Our students are globally mobile, with the opportunity to add just one more year at Northeastern’s Boston campus to gain a second US-validated degree.

Northeastern University London offers a vibrant, collegiate community that delivers broad and academically rigorous degree programmes. The institution has been designed to equip graduates with the combination of skills and knowledge that are increasingly desired by organisations, employers, and society.

Duties and Responsibilities

• Provide an exceptional applicant experience
• Process applications and maintain accurate, up-to-date admissions data on the progress of each pending application in accordance with strict guidelines, procedures, and the Data Protection Act
• Monitor, review and update all applicant communications and touchpoints in the admissions journey, suggesting improvements as required
• Discuss student responses with line manager and other managers with a view to improving the service provided
• Apply working knowledge of policies, procedures and systems, providing an expert point of guidance
• Work closely with the team to coordinate day-to-day processes and prioritisation of tasks to ensure deadlines are met and work is of a high standard
• Review applications and make decisions based on agreed entry requirements, referring to academic staff where appropriate
• Use initiative to resolve problems such as issues regarding processes, workload and applicant queries
• Undertake a range of applicant support activities including telephone call campaigns, emails, web chats and personal consultations
• Set performance standards and establish regular monitoring processes to ensure work is carried out to the required standard, taking necessary follow-up measures to ensure SLAs are met
• Work collaboratively within your department, sharing expertise and contributing to the development of the departmental operational plan
• Build cooperation and set an example by demonstrating a flexible approach
• Create a positive image of the University by being responsive, prompt and courteous when responding to requests or enquiries
• Liaise with applicants and their nominated advisers or family to guide them through the application process, ensuring they have all information required regarding the process, programmes and the University
• Gather applicants' references and supporting documents and manage student data in compliance with GDPR
• Liaise with the Registrar, academics and external stakeholders to ascertain recognition of prior learning where required
• Track decisions on whether to interview, arrange interviews, support applicants on interview day and coordinate post-interview feedback
• Provide support to the team with internal admissions and recruitment events such as Open Days, Taster Days, Offer Holder Days and Interview Days
• Undertake any other duties as required by the Line Manager or as commensurate with the level of responsibility of this post

Person specification criteria (essential / desirable)

To undertake this role, the following should apply – should you not have the experience below, please do highlight where transferable skills would assist with you undertaking the role.

• Ability to work as part of a team and independently (E)
• Excellent written and oral communication skills (E)
• Well-developed organisational skills and time management skills, including the ability to prioritise and manage workload (E)
• Ability to empathise and develop rapport with individuals applying to the university (E)
• Diplomatic influencing and relationship-building skills, to work with others and to convert initial enquiries into successful enrolments (E)
• A high level of attention to detail and accuracy (E)
• Knowledge and understanding of UK Higher Education and an intrinsic belief in the value of Higher Education (E)
• Knowledge of the UCAS application process (E)
• Knowledge of admissions in a UK university (E)
• Experience of working with customers face-to-face, digitally and over the phone (E)
• Experience presenting and conducting telephone campaigns (D)

Application process

All applications must be submitted via the email below and should include a covering letter of no more than one page and a full CV. Please use the following job code in your application email AO226.

Please send your application and any informal enquiries to Matthew Myint-Wilks (the Director of Undergraduate Student Recruitment) via the ‘Apply’ button above (e: m.wilks@nulondon.ac.uk).

Interviews are expected to take place mid-March 2026.

We welcome applications from all underrepresented groups, including the Global Majority. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

Things to consider

For staff’s own wellbeing, for part time roles, the expectation is if you have multiple roles, they should not exceed full time (37.5 hours per week), and for full time roles, the expectation is that this will be your only role (apart from intermittent roles such as exam invigilator etc).

Please note this role may require a basic or enhanced DBS check. Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of our students and staff, and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London.