Job Description
The primary responsibility of the Admissions Processing Specialist is to manage and execute critical admissions processes within the Slate CRM (Customer Relationship Management System) and provide a superior level of customer service via phone and/or email communications with prospective students and their families as well as internal constituents. Under the leadership of the Director of Admissions, and the Associate Director of Admissions Operations, the Processing Specialist independently completes processes, troubleshoots when necessary, collaborates with other processing team members and supports the recruiting efforts of the Office of Admission. The Admissions Processing Specialist takes ownership of these processes, provides updates and suggestions for process improvement in support of operational needs of the Office of Admission.
REQUIREMENTS/MINIMUM QUALIFICATIONS
Experience
The primary responsibility of the Admissions Processing Specialist is to manage and execute critical admissions processes within the Slate CRM (Customer Relationship Management System) and provide a superior level of customer service via phone and/or email communications with prospective students and their families as well as internal constituents. Under the leadership of the Director of Admissions, and the Associate Director of Admissions Operations, the Processing Specialist independently completes processes, troubleshoots when necessary, collaborates with other processing team members and supports the recruiting efforts of the Office of Admission. The Admissions Processing Specialist takes ownership of these processes, provides updates and suggestions for process improvement in support of operational needs of the Office of Admission.
REQUIREMENTS/MINIMUM QUALIFICATIONS
Experience
- Prior office experience that includes front-line customer
service, database, and data entry experience. High school
counseling, transcript management, or related experience preferred.
Slate experience preferred.
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