Admissions Services Program Manager

Admissions Services Program Manager

Department of Admissions

Salary: $48,525 - $64,700 annually. This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.

Work Location: On-Site

Summary

Serve as a leader in the Office of Admissions to include overseeing front-facing operations for the office; leading strategic guiding the team; developing and planning large scale campus visit days for prospective students; and developing and training staff and student workers.

Essential Functions

Admissions Operations management (40%)

• Supervision of student led service involving inbound communications, triage/problem solving, and visitation activities of prospective constituents.
• Hires, trains, evaluates, and manages all non-tour guide student employees.
• Ensures compliance with departmental and university policies and procedures related to student employment and human resources.
• Manages Admissions welcome center day-to-day operations
• Plan, develop, lead, execute and evaluate large scale visit day programs for prospective students.
• Cross-functional collaboration with academic colleges and faculty to support student recruitment efforts.

Supervisions of Professional Staff (40%)

• Supervise, develop, and evaluate two professional staff Admissions Counselors to ensure strong performance, collaboration, and goal alignment.
• Conduct regular one-on-one meetings to provide coaching, feedback, and mentorship focused on continuous growth and professional excellence.
• Establish clear performance goals, monitor progress, and implement strategies to enhance team productivity and engagement.
• Facilitate professional development opportunities that promote innovation, inclusivity, and leadership readiness within the admissions team.
• Foster a supportive and inclusive work environment that encourages collaboration, accountability, and open communication.

Admissions Counseling and Enrollment Initiatives (20%)

• Assist with overall recruitment strategy by supporting in-state and out-of-state recruitment and efforts.
• Meet with prospective students and their parents to discuss admission procedures and University policies.
• Liaisons with State and local partners for development opportunities.
• Develops, troubleshoots, and evolves new admissions processes/practices using the Slate CRM for enhanced student services.
• Utilizes Slate reporting and communication tools to impact enrollment outcomes.
• Create presentations for the public and promote the University in a variety of formats.
• Other duties as assigned.

Qualifications

• Must have a bachelor's degree from an accredited institution.
• Higher Education and recruitment/admissions experience is required
• Event planning experience is required.
• A master's degree is preferred.
• Experience in student affairs is highly desired
• Experience in public presentation is preferred.