Advanced Technology Specialist

Job Description

PURPOSE AND SCOPE:

The Advanced Technology Specialist troubleshoots and resolves technical issues on audio/visual, PC, and server technologies. Coordinates vendor-led audio/visual projects from inception to completion. Provides technical training and documentation of audio/visual, PC, and server technologies to junior technicians. In addition, this role provides excellent customer service to users. The Advanced Technology Specialist supports management by maintaining adherence to standards and policies, documenting and analyzing data, and keeping records, and acting as an expert in software, hardware and troubleshooting issues and requests. In this role, it is very important to deliver effective communication with technical and non-technical personnel within and across organizations.

ESSENTIAL JOB FUNCTIONS:

1. Acts as lead and handles disagreements, conflicts, and unexpected problems in ways that maximize team effectiveness for the PC Desktop and/or AV area; primary point of contact for elevated issues and mitigation of highly complex internal and external problems
2. Collaborates with OTS developers to improve end user experience with applications, performing relevant research and presenting findings
3. Researches products and services and regularly makes decisions on purchases and diagnostic needs. Responsible for ensuring operational budget for materials is used effectively and in accordance with Lone Star College mission objectives
4. Assists customers through consultation, diagnosis, and implementation of solutions that are reasonable within resources available and that will leverage existing PC Desktop and/or AV technologies at the College
5. Maintains updated knowledge of PC Desktop and/or AV systems to act as Subject Matter Expert for area
6. Develops improvements and innovations to enhance team's performance
7. Manages personal work tickets as well as the departmental queue
8. May manage projects, either intra-OTS or with customers
9. Responsible for other reasonable related duties as assigned