Job Details
Department: Technology Support
General Statement of Job
The Computer Services Analyst I installs, repairs, and maintains computer hardware, peripherals, and software, and provides technical support and assistance to the Computer Services specialists and Computer Services Analyst II.
Specific Duties and Responsibilities
Essential Functions:
- Provides guidance and technical support to computer services specialists.
- Installs, repairs, and provides routine maintenance of computers throughout the college district, as needed.
- Assists the Computer Services Analyst II in the installation, configuration, and management of a variety of hardware.
- Assists in the development of working solutions and the research and testing of new software.
- Works with hardware and software vendors regarding warranty repairs and other issues, as needed.
- Assists in the management of desktop enterprise software application servers and software.
- Assists with the management and maintenance of Sentinel One, Microsoft Endpoint Configuration Manager (MECM), Faronics tools, mobile management and other related desktop enterprise software.
- Assists with the development and deployment of scripts and software packages.
- Responds to client requests for hardware and software quotes and researches any requests for non-standard resources.
- Generates hardware lifecycle reports to identify equipment to be replaced yearly and coordinates computer setups district wide.
- Maintains current knowledge of trends and development in computer hardware, software, and networking.
- Responsible for providing a continuation of service delivery and continuous point of contact for service users and staff alike outside of normal working hours.
- Serves on the Change Management Committee periodically.
- Serves on virtual teams for a variety of projects.
- Travels throughout the college district, as needed.
- Performs other duties as assigned.
Required Education and Experience
- Bachelor's degree in Computer Information Systems, Networking, Computer Science or related field required.
- At least four (4) years of work experience in a related field required.
Required Knowledge, Skills and Abilities
- Excellent oral, written, and interpersonal communication skills.
- Strong computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.
- Demonstrated knowledge with physical and virtual desktops and thin-clients, especially Windows, TCP/IP, SMTP, Active Directory, and group policy.
- Demonstrated knowledge of enterprise antivirus software, imaging software and mobile management tools.
- Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.
- Ability to work independently as well as a team player within department and with others.
- Ability to adapt to constant change and periods of fast-paced, high-intensity work situations.
- Ability to work evenings and/or weekends as needed; willing to travel throughout the college district using personal means of reliable transportation.
- Demonstrated commitment to achieving the vision and mission of South Texas College.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals using proper grammar and punctuation
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Checks, Certificates, Licenses, and Registrations
- Security Sensitive position: all applicants are subject to a criminal background check under South Texas College policy.
- In addition, subject to a federal background check.
- Must have or qualify for a valid Texas driver's license and proof of liability insurance.
- A+ and Network+ certifications, preferred.
Physical Requirements
- Exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
- Bending the body downward and forward by bending leg and spine.
- Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
- Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
- Applying pressure to an object with the fingers and palm.
- Perceiving the nature of sounds at normal speaking levels with or without correction.
- Ability to receive detailed information through oral communication, and to make the discrimination in sound.
- Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
- Ability to make rational decisions through sound logic and deductive processes.
- Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
- Sitting particularly for sustained periods of time.
- Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
- Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
- Mobility to accomplish tasks, particularly for long distances or moving from one work site to another.
The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
Organization
Founded in 1993, South Texas College is accredited by the Southern Association of Colleges and Schools Commission on Colleges and offers more than 120 degree & certificate options, including associate degrees in a variety of liberal art, social science, business, math, science, technology, advanced manufacturing and allied health fields of study. Additionally, South Texas College is the only community college in the State of Texas to offer four baccalaureate degrees. South Texas College has a faculty and staff of more than 2,700 to serve the college’s five campuses, two higher education centers, and one virtual campus.
Since 2000, the Dual Credit Programs has served over 100,000 high school students at 70 high school sites, saving families over 200 million dollars in tuition.
South Texas College is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award the Baccalaureate and Associate degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of South Texas College.
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