Specialist, Instructional Technology (Part-time)

through diagnostic tests and remote access to their computers. Essential Functions: 1. Provides first-line troubleshooting for all academic/classroom technology tools and software. 2. Collaborates with Institutional Design and Teaching Technology in assessing, installing, and troubleshooting classroom instructional technology tools. 3. Serve as the first point of contact for customers seeking technical assistance over the phone, email, or the service desk ticketing system 1. Record events and problems and their resolution in the ticketing system 2. Perform routine troubleshooting through diagnostic techniques and pertinent questions 3. Troubleshoot, diagnose, and resolve technical hardware and/or software issues 4. Determine the best solution based on the issue and details provided by customers 5. Provide quick resolution, follow-up with customers, and excellent customer service 6. Provide accurate information on IT products and services 7. Redirect unresolved issues to the next level of support personnel 8. Provide needed information on IT products or services 9. Provide feedback on processes and make recommendations on areas to improve 10. Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting. 11. Assist with Installation, configuration, and upgrades for PC software 12. Assist with maintaining inventory of equipment and software 13. Pass on any feedback or suggestions by customers to the appropriate internal team 14. To provide the best service to our external and internal customers, all positions at Lake Michigan College require regular and predicable on-site attendance as an essential job functions. Under certain circumstances, the College may consider alternative work arrangements and will do so in compliance with and according to the parameters outlined in the College's Flexible Scheduling and Remote Work Options policy. 15. Other duties as assigned Other Duties: Under the direct supervision of the Manager, IT Security &Operations, the Part Time Instructional Technology Specialist is accountable for the maintenance and support of classroom and online instructional technology and providing training and support for faculty and students in the use of academic technology tools. the part-time helpdesk support technician also manages incoming requests and creates solutions to unexpected problems. The individual will be heavily involved with day-to-day helpdesk activities, including resolution of IT problems, answering call and emails, responding to incoming tickets, communication with IT staff and customers, and providing timely support to ensure timely response within applicable SLA timeframes and appropriate resolution. Accountabilities: Job Specifications: Associate degree required, associate degree in Computer Information Systems (CIS) or Computer Science (CS) is preferred. A+ or equivalent certification is preferred. General awareness of computer systems, PC repair, and network management is required. Good knowledge of and demonstrated ability to troubleshooting issues. Hands-on experience with diagnosing and resolving basic technical issues. Ability to effectively interface with technical and nontechnical staff at all levels. Proven communication, active listening, analytical, and problem-solving skills required. Customer oriented and patient. Excellent communication and interpersonal skills.To provide the best service to our external and internal customers, all positions at Lake Michigan College require regular and predicable on-site attendance as an essential job functions. Under certain circumstances, the College may consider alternative work arrangements and will do so in compliance with and according to the parameters outlined in the College's Flexible Scheduling and Remote Work Options policy. Grade: Salary Range: $17.25 - $19.42 Special Instructions to Applicants: Information on our standard hiring process: Lake Michigan College will accept applications on this position for at least 14 days. Applications will be screened for minimum qualifications as received. If you have questions, please contact Human Resources at hr@lakemichigancollege.edu . https://www.lakemichigancollege.edu/about . Official transcripts required upon hire. Retirement benefits start immediately first day of employment. Virtual Campus tour: https://www.youtube.com/watch?v=NMxd91KXcGs Open Date: 08/17/2026 Closing Date: 09/11/2026 To apply, visit https://lmc.simplehire.com/postings/5778 About Lake Michigan College Lake Michigan College is a community college in southwest Michigan. We have three campuses --two of which are located ten minutes from our namesake's breathtaking shoreline. Like other community colleges, we offer associate degrees, certificates, and even a baccalaureate degree. But what sets us apart from our peers is our seemingly limitless potential and our people - people who care deeply about our region's future and who are committed to student success and exemplary educational programs, strong alignments with both established and emerging industries, and productive partnerships with the communities we serve . Faculty and staff at LMC enjoy excellent benefits and a supportive and friendly work environment. LMC recently received a Capital Outlay grant from the State of Michigan and a new millage from the southwest Michigan community, so the college's facilities will be getting innovative, sustainable upgrades in the next few years that will contribute to the comfort, productivity and collaborative environment for all employees. Living in Southwest Michigan Southwest Michigan attracts millions of tourists who come for our beaches , wineries , and nationally acclaimed golf courses . But many who visit, choose to stay for our great schools, low cost of living, and high quality of life . LMC's main campus is nestled in a watery and wooded wildlife sanctuary, yet it's less than a half-day's drive from major metro areas including Chicago, Milwaukee, Detroit, and Indianapolis. je-8784bd978c0747609030cd95fcb6f143