Assistant Director, Financial Aid

Department: Enrollment Mgt - Financial Aid Administration - 240520

Minimum Qualifications

A Bachelor's degree is required from an accredited college or university, as well as one year of general administrative experience involving public contact in a higher education setting.

Strong customer service skills, as well as excellent oral and written communication skills, are a must.

Preferred Qualifications

At least one year of financial aid experience at the level of counselor or higher.
Master's degree, especially in a related area such as higher education administration/leadership.
Demonstrated knowledge and experience with best practices for serving diverse/underrepresented students.
Experience with automated financial aid delivery systems (Banner/FAMS/SCT), as is familiarity with report writing tools, such as BRIO, PL/SQL, or Web Focus.
A highly organized individual who is able to multitask and is detail-oriented is extremely desirable.

Essential Duties and Responsibilities

The Assistant Director advises prospective and enrolled students, parents, and community members on all aspects of federal, state, institutional, and private financial aid.

Responsibilities include, but are not limited to the following:

Determines eligibility for and awards financial aid to students in accordance with federal, state, institutional, and private guidelines, policies, rules, and regulations.
Perform administrative functions relating to awarding, certifying, and establishing eligibility for various federal, state, and institutional financial aid programs and will provide support for university-wide online initiatives.
In carrying out the duties of this position, public speaking is often required in a variety of capacities.
This position may involve supervision of permanent and/or temporary employees in one or more functional areas within the office.
An additional requirement of this position may be to review and enhance both written and visual forms of office communications.

Work Schedule/Hours: Monday-Friday, 8:00-5:00pm; some night and weekend work required.

Suggested Salary Range: 45,000-46,800

Closing Date: 7/10/2026

Proposed Date of Hire: 08/03/2026

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Assistant Director, Financial Aid

Appalachian State University

John E. Thomas Hall, 287 Rivers St, Boone, NC 28608, USA