Job no: 561804
Work type: Management (MPP)
Location: San José
Categories: MPP, At-Will, Custodial/Facilities, Full Time, On-site (work in-person at business location)
Job Summary
Under the limited supervision of the Director for Facilities Operations, the Assistant Director for Custodial Operations coordinates and supervises the daily activities of the custodial crews including direct supervision of 2 to 4 Lead Custodians and the indirect supervision of 18 to 27 Custodians. The incumbent is responsible for a variety of administrative functions and special programs related to the facilities operations area. This position administers an annual budget of approximately $600,000.
Key Responsibilities
- Directly supervises up to four permanent lead employees and indirectly supervises up to 27 permanent employees.
- Coordinates work assignments and evaluation of all direct reports including projects during the academic year break periods (winter and summer breaks).
- Responsible for monitoring staff daily attendance using established administrative processes and submitting monthly staff attendance reports.
- Provides supervision for contracted custodial staff when utilized.
- Manages the administration and delivery of custodial services to an on campus residential community of approximately 5000 residents. Residential facilities include 3 traditional residence halls, one suite and two-apartment style building, 1 high-rise with traditional rooms with ensuite restrooms, and the International House, totaling approximately 1,136,000 square feet.
- Estimates labor and materials needed for daily operation and maintenance/cleaning for the entire residential complex and secures service contracts when staffing needs require additional labor. Manages the procurement and supervision of temporary-project based labor to complete turn over processes throughout multiple times of the year included but not limited to move out, move in, winter break, etc.
- Prepares correspondence, reports, and completes administrative assignments on behalf of the Director for Facilities Operations as needed.
- Trains, monitors and evaluates custodial workers in proper use of equipment, materials and accepted techniques. Develop, employ, and refine APPA standards for custodial operations.
- Ensures that the Lead Custodians are trained in methods for providing consistent inspections of daily work.
- Provides written documentation for all training procedures.
- Enforces safety and security regulations and procedures as appropriate.
- Coordinates the emergency callback system to provide 24/7 custodial services, including weekends and holidays.
- Oversees compliance with applicable collective bargaining agreements, ensuring organizational practices align with negotiated labor terms.
- Serves as on-call manager on a rotating basis and is available via cell phone 24/7.
- Coordinates with Facilities Service Coordinator the warehouse inventory of custodial supplies to ensure proper asset management within the custodial area.
- Maintains appropriate level of materials and supplies in stock to ensure effective and efficient service to residents and conference guests.
- Maintains and analyzes weekly supplies requests from staff to ensure appropriate levels of usage.
- Prepares annual budget of custodial operating expenses and equipment for programs and services within the facilities Operations area. Adheres to approved level of funding. Works with the Director for Facilities Operations in maintaining proper records
- Prepares needs analysis for budgetary expenditures for equipment, supplies and services.
Knowledge, Skills & Abilities
- Ability to lead individuals and projects in a team effort to accomplish institutional and divisional goals and objectives.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, customers, students, parents, and the public.
- Ability to work with mathematical concepts such as probability and to apply concepts such as fractions, percentages, rations, and proportions.
- Ability to define problems, collect data, establish facts, and draw valid conclusions and to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with multiple abstract and concrete variables.
- Knowledge of a housing program for a metropolitan university.
- Knowledge of budget experience and administrative techniques related to the development and implementation of appropriate fiscal controls, personnel and appropriate methods of work planning, scheduling and coordination.
- Ability to effectively establish and maintain cooperative working relationships within a diverse, multicultural environment.
- Ability to carry out a variety of professionally complex assignments without detailed instructions.
- Must possess excellent customer service and public relations skills.
- Ability to interpret technical procedures or regulations.
- Thorough knowledge of, or ability to learn CSU policies and ability to apply that knowledge to individual situations.
- Ability to plan, coordinate and initiate critical actions necessary to implement administrative or group decisions and recommendations.
- General knowledge of University procedures and practices.
- Ability to effectively present information and respond to questions from various groups including managers and staff.
- Working knowledge of, or the ability to develop proficiency in, the appropriate and ethical use of emerging technologies, including artificial intelligence (AI), in higher education and administrative contexts.
- Ability to apply emerging technologies to support operational effectiveness, data-informed decision-making, and service delivery to students, faculty, and staff.
- Demonstrated ability to support continuous improvement and organizational learning through the responsible application of technology within assigned areas of responsibility.
- Ability to evaluate potential applications, promote responsible, ethical, and equitable use, and ensure alignment with institutional policies, regulatory requirements, and strategic priorities.
- Ability to communicate with constituents in a professional and respectful manner.
Required Qualifications
- Bachelor’s Degree.
- 3 years of custodial lead or supervisory experience.
- Experience supervising professional staff.
- Experience working in a residential or educational environment.
License
A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.
Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.
Preferred Qualifications
- 3 years of management experience in Custodial Operations.
- Experience working in a college or university setting.
- Experience coordinating staff training.
- Experience working in a collective bargaining environment.
- Experience using computer application systems.
Compensation
Classification: Administrator I
Anticipated Hiring Range: $6,694/month
CSU Salary Range: $4,135/month - $12,288/month
The final hiring salary will be commensurate with experience.
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Application Procedure
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
- Resume
- Letter of Interest
All applicants must apply within the specified application period: September 14, 2026 through September 28, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Contact Information
People and Culture
jobs@sjsu.edu
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