"Assistant Director for Institutional Effectiveness"

Company Description

Framingham State University was founded in 1839 for a singular purpose - to meet a public need and promote the public good. At our founding as the nation's first public normal school, that need was for comprehensively educated public school teachers who would, in turn, promote an educated citizenry. FSU continues to offer exceptional teacher education programs, and while we are proud of our roots as a teachers' college, we have grown far beyond them. Public need continues to evolve, and FSU right along with it. 

Our students and alumni are making waves in the fashion industry, designing nutrition plans for professional athletes, writing for major media and news organizations, working for Fortune 500 companies right here in Framingham, and so much more. FSU is a proudly public and truly transformative institution offering accessible, affordable educational opportunities that integrate an academically challenging liberal arts education with workforce preparation programs in a highly personalized teaching environment. Our programs have expanded, but our purpose and commitment to public education for the public good remain steadfast.

FSU currently enrolls about 3,000 undergraduate and 1,200 graduate and professional students, offers 60 undergraduate and graduate programs in the arts and humanities, behavioral and social sciences, and professional fields, and enrolls 48% BIPOC students and 54% first-generation college students in our undergraduate programs. We are deeply committed to inclusive excellence and strive to promote a culture of equity and antiracism. This commitment has earned FSU eight Insight Into Academia Higher Education Excellence and Distinction (HEED) Awards and led to our recognition in the Great Colleges to Work For program. We encourage applications from those who share our commitment to promoting a diverse, welcoming, and inclusive community.

FSU is ideally situated between Boston and Worcester on land originally stewarded by the Nipmuc people for thousands of years. FSU and the surrounding area are steeped in history, achievement, and innovation, and provide access to urban hotspots, verdant landscapes, natural and cultural amenities, and diverse communities.

Our founding motto, LIVE TO THE TRUTH, was said at the end of each class by beloved first principal, Cyrus Peirce, who sought to discover and teach "truth in theory and principle...truth in spirit and motive...truth in manner and form...truth intellectual and truth moral." Early leaders found this motto "speaks of sincerity of spirit...of intensity of effort, of resolution to succeed, of joy in achievement." LIVE TO THE TRUTH aptly reflects our past and our pledge for the future as it continues to guide our institution in practice and endeavor. If you share in this quest for truth and a commitment to living it fully, make the next chapter of your career the best chapter at Framingham State University.

Learn more about our career opportunities at www.framingham.edu/careers.

Job Description

GENERAL STATEMENT OF DUTIES:

The Assistant Director for Institutional Effectiveness (IE) provides high level technical support and oversees all aspects of institutional surveys developed or administered by the Office of Institutional Research and the of Strategic Planning, Institutional Assessment and Accreditation.

SUPERVISION RECEIVED:

Reports to the Director of Institutional Research and the Director of Institutional Assessment and Accreditation.

SUPERVISION EXERCISED:

May supervise and/or provide direction to administrative support staff.

EXAMPLES OF SPECIFIC DUTIES AND RESPONSIBILITIES:

• Independently manage all aspects of institutional surveys developed and administered by IE in Qualtrics. This includes but is not limited to maintaining participant pools and organizing survey incentives. Prepare reports and oversee the dissemination of survey findings across units and collaborate with staff to develop and maintain interactive dashboards that present key insights.
• Provide project management and technical support for institutional assessment and accreditation. This includes coordinating, monitoring, and supporting the timely collection of academic assessment plans and annual reports from academic program via Microsoft Forms. Additionally, this includes gathering, checking, and organizing data and documentation from across the institution for Strategic Plan monitoring and NECHE accreditation reporting.
• Support the delivery and use of data and dashboards to departments for program assessment and other academic and administrative department activities.
• Accountable for ensuring that equal opportunity, equity, and inclusion are integrally tied to all actions and decisions in areas of responsibility.
• Other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS:

• Bachelor's Degree At least two years of professional experience in a similar role or setting
• Proficiency in Qualtrics, Microsoft Forms, or other survey and data collection platforms
• Ability to build rapport and communicate effectively in a friendly approachable manner
• Excellent computer skills including intermediate to advanced knowledge of Microsoft Office Suite
• Strong organizational, planning, and time management skills
• Ability to work independently while contributing effectively in a collaborative team environment
• Adaptable and eager to learn new technical applications and tools

PREFERRED QUALIFICATIONS:

• Master's Degree
• Experience working in public higher education
• Relevant work experience in an Office of Institutional Effectiveness, Research and Assessment
• Experience in Canvas or other learning management systems
• Experience in survey design and management Knowledge of Ellucian Banner

Additional Information

This is a full-time, exempt, benefits-eligible position in the Association of Professional Administrators (APA) bargaining unit with a union title of Assistant Director. The starting salary range is $68,000 - 73,000.

Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions.

Framingham State University is an equal opportunity employer. The University considers all qualified candidates without regard to race, color, sex, age, national origin, disability status, Veteran status, gender identity, gender expression, sexual orientation, genetic information, or any other characteristics protected by law.

Members of underrepresented or minoritized groups, women, veterans, persons with disabilities, and all persons committed to equity, diversity, and inclusive excellence are strongly encouraged to apply.

Application Instructions

Candidates must apply online by submitting:

• Cover Letter,
• Resume/CV,
• Equity and Inclusion Statement*
• Names and contact information for three (3) professional references (references are not contacted automatically upon submission of application).

*Regardless of personal demographic characteristics, FSU has a commitment to hiring candidates who share our commitment to equity and inclusion. The equity and inclusion statement is an opportunity for candidates to discuss past efforts, future plans, research, scholarship, professional skills, experience, and/or willingness to engage in activities that would enhance the University's efforts to promote an equitable and inclusive learning and working community. Equity and inclusion statements will be considered as part of a transparent and comprehensive review of candidates' application materials.

For best consideration, please submit application materials by November 30, 2025. The review of applications may continue beyond that date and until the position is filled, at the discretion of the search committee.

Framingham State University only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you experience technical issues with the online application process, please submit a helpdesk ticket.

Framingham State University understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance, please contact the Human Resources Office at 508-626-4530 or humanresources@framingham.edu.