"Assistant Director of CRO"

Assistant Director of CRO

Company: East Carolina University

Job Location:

Category: Conference and Events Administration

Type: Full-Time

Assistant Director of CRO

Position Number: 002011

Full Time or Part Time: Full Time

Anticipated Recruitment Range:

Position Type:

Job Category: Staff - Professional

Organizational Unit Overview:

The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over 300 full-time employees and over 1200 student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well-being, and career readiness. The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming; creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintains open and honest interactions, and delivers high-quality programming, services, and resources through continuous reflection and improvement.

Job Duties:

The Assistant Director of the Central Reservations Office plays a key role in supporting event management, facility coordination, and general oversight for the Central Reservations Office on the Health Sciences Campus. This position assists with event planning and execution, supports scheduling operations, and contributes to effective facility use through resource coordination. The Assistant Director develops and implements strategies to optimize the use of resources and ensures compliance with regulations. Building strong relationships with internal departments, including the Brody School of Medicine, and external stakeholders is essential for enhancing service delivery and maintaining a positive environment across the Health Sciences Campus. The role also includes leading administrative tasks and event planning and setup, ensuring that all operations align with university standards and objectives.

Event Planning & Execution:

• Assist in the planning and coordination of events on the Health Sciences Campus, including but not limited to the Brody School of Medicine, East Carolina Health Institute, Laupus Lake, Warren Life Sciences Building, and Health Sciences Student Center.
• Use event management software, such as 25Live, 7 Point Ops, and Prismm to manage event requests, space scheduling, and logistical planning.
• Ensure events are accurately scheduled and resource needs (e.g., security, catering, technology) are coordinated.
• Oversee event setup and breakdown, verifying alignment with client requirements and university standards.
• Attend events as needed to provide on-site support and ensure policy compliance
• Work directly with clients, vendors, and internal stakeholders to finalize event plans and conduct pre-event walkthroughs or logistics meetings.
• Maintain strong communications with service partners including housekeeping, grounds, and catering to ensure seamless execution.

Facility & Resource Coordination:

• Serve as the point of contact for sub-schedulers across Health Sciences Campus spaces, ensuring consistency in scheduling practices and procedures.
• Report and track maintenance and repair needs related to event spaces, ensuring timely follow-up.
• Assist with inventory control for event setup equipment and supplies; ensure all resources are maintained and deployed correctly.
• Maintain open communication with clients, campus partners, and external vendors to ensure clarity in event planning and executions.
• Monitor and help enforce room use policies, furniture configurations, and safety standards in assigned spaces.

Administration and Supervision:

• Recruit, train, schedule, and supervise professional and student employees responsible for event support and facility setups.
• Develop and deliver on-boarding and skills training for both professional and student staff, including equipment handling and customer service expectations.
• Monitor staff performance and provide coaching, feedback, and accountability measures to ensure high-quality service, reliability, and adherence to standards.
• Assist in implementing departmental initiatives, improving operational procedures, and supporting policy compliance.
• Represent the Central Reservations Office on committees, at trainings, or in workshops as assigned.
• Help prepare documentation, reports, and communications related to event scheduling, staffing, and facility use.

Minimum Education/Experience:

Bachelors degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

License or Certification Required by Statute or Regulation:

None

Preferred Experience, Skills, Training/Education:

• Experience facilities management or program planning.
• Experience managing complex, large-scale events.

Special Instructions to Applicant:

Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write see resume on your application when completing the job duties section. If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment). Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. Applicants must be currently authorized to work in the United States on a full-time basis.

Additional Instructions to Applicant:

Job Close Date: 8/28/2025

Open Until Filled: No

Initial Screening Begins:

To apply, visit https://ecu.peopleadmin.com/postings/88495

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