Assistant Director of International Student Academic Success

Job Description

Primary Purpose:
The Assistant Director for International Student Academic Success provides strategic and programmatic leadership to support international students' academic transition and success at the University of the Pacific. This role focuses on delivering high-impact, student-centered support through individualized coaching, workshops, and targeted programming.

The Assistant Director leads initiatives across three core areas: English language support, academic integrity education, and cultural acculturation to U.S. academic and social environments. This position works collaboratively with Academic Affairs and Student Life teams to ensure international students are well-supported from arrival through ongoing academic progression.

Essential Functions:

• Provide individualized (1:1) support to students, particularly international and multilingual learners, seeking to strengthen academic communication skills (writing, reading, presentation, and classroom participation).
• Design and deliver workshops and webinars on academic communication skills for international and broader student populations.
• Develop scalable resources and programming to support non-native English speakers.
• Lead campus-wide education efforts on academic integrity, including workshops, orientations, and targeted interventions.
• Develop resources to help international students understand U.S. academic expectations and policies.
• Partner with faculty and Student Life to drive awareness of student expectations and ensure compliance.
• Track trends and provide insights to inform institutional strategies around academic success.
• Design and implement programming that supports international students' adjustment to U.S. academic culture and campus life.
• Facilitate sessions on classroom norms, communication styles, and student expectations.
• Collaborate with Student Life and campus partners to enhance sense of belonging and engagement.
• Support initiatives that strengthen retention and overall student experience.
• Collaborate with faculty and academic support units to identify and address student needs.
• Provide general advising and support to international students on matters related to academic success and campus resources; may serve as a Designated School Official (DSO) or support related compliance functions as needed.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.

Minimum Qualifications:

• Master's degree in education, TESOL, Higher Education, or a related field.
• Minimum of two (2) years of experience supporting students in a higher education setting.
• Must be a U.S. citizen or lawful permanent resident to be eligible to serve as a Designated School Official (DSO).

Preferred Qualifications:

• Strong understanding of academic support services, student success strategies, and cross-cultural communication.
• Demonstrated ability to design and deliver workshops, programs, and student-centered interventions.
• Excellent communication and collaboration skills.
• Experience in ESL or academic language support (non-classroom or instructional).
• Familiarity with U.S. academic integrity frameworks and student conduct processes.
• Experience working across multiple campus units to deliver integrated student support.
• Demonstrated student-centered approach with a focus on outcomes and impact.
• Cultural competency and a strong global mindset.
• Experience in program development and assessment.
• Ability to translate complex academic expectations into accessible, student-centered support.
• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

Physical Requirements:
This is an in-person role, and the successful candidate must be willing to relocate within California, preferably within 25 miles of the Stockton Pacific campus.

The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires extended periods of sitting and repetitive hand/wrist motion while using a computer keyboard and phone.
• Occasional standing, walking across campus, climbing stairs, bending, stooping, and reaching.
• Occasional lifting, up to 25 pounds.

work environment: Work is primarily performed in a standard office environment. work schedule:Work is conducted during standard business hours, with occasional evening and weekend responsibilities.

travel & other:Work is primarily based on the Stockton campus, with periodic travel to the Sacramento and San Francisco campuses. Travel for professional development may also be required. A valid driver's license is required, and the incumbent must meet the University's fleet rules to be eligible to drive for University business.

Hiring Range: $70,304 - $72,000 per year. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate's qualifications, internal equity, as well as market and organizational considerations when extending an offer.

Background Check Statement:
All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.

To apply, visit https://pacific.peopleadmin.com/postings/32100