Job Description

Assistant Director of Operations & Strategic Analytics

Job ID: 297487
Location: Statesboro, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations.

With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields.

Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student-centered environment that empowers the next generation of leaders to succeed.

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "America's Best-In-State Employers" for 2025.

Location

Statesboro Campus, Statesboro, GA

Department Information

Eagle Dining Services

Job Summary

The Assistant Director of Operations & Strategic Analytics serves as a key leader within Eagle Dining Services, bridging daily operations with data-driven strategy. This role is responsible for translating operational data into actionable insights, driving performance across dining locations, and leading initiatives that enhance efficiency, financial sustainability, and the overall student dining experience. This position plays a critical role in shaping operational strategy by identifying trends, optimizing resources, and supporting long-term planning efforts, including the Dining Master Plan. The Assistant Director works collaboratively with unit leaders, campus partners, and support teams to ensure consistent execution, informed decision-making, and continuous improvement across the dining program.

Responsibilities

• Lead the development and oversight of operational KPIs, dashboards, and reporting tools to monitor performance across all dining locations
• Analyze trends in sales, labor, food cost, and utilization to identify opportunities and drive strategic decision-making
• Partner with dining leadership to align daily operations with long-term goals, ensuring consistency, efficiency, and high-quality service delivery
• Support financial planning efforts through data-informed forecasting, budgeting insights, and performance evaluations
• Identify and implement process improvements that enhance operational effectiveness, reduce waste, and optimize staffing models
• Collaborate with IT, finance, and campus partners to enhance systems, reporting capabilities, and data integrity

Required Qualifications

Educational Requirements

• Bachelor's degree

Other Required Qualifications

• Ability to obtain Manager Serve Safe Manager Certification within 30 days of employment

Required Experience

• Four (4) to six (6) years of experience in operations, analytics, business management, or food service leadership

Preferred Qualifications

Preferred Educational Qualifications

• Master's degree

Preferred Experience

• Experience in higher education dining, auxiliary services, or large-scale hospitality operations

Proposed Salary

$55,126 - $70,307

This is an exempt position paid on a monthly basis.

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
• Demonstrated ability to analyze complex data and translate findings into actionable strategies

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success
• Familiarity with POS systems, labor management tools, and inventory systems

SKILLS

• Effective communication (verbal and written), organizational and human relations skills
• Experience leading cross-functional projects or strategic initiatives
• Experience with reporting tools, spreadsheets, and data visualization platforms