Assistant Director of Student Services

The Department of Materials Science and Engineering seeks a dynamic and experienced student services professional to join our team as an Assistant Director of Student Services. In this role, you will play a critical part in supporting the academic and personal success of our undergraduates, graduate students, and postdoctoral scholars. With minimal oversight, you will identify and resolve a wide range of multi-dimensional student issues, using independent judgment and professional knowledge to interpret and implement Stanford and Department policies. Collaborating closely with faculty, staff, and various campus partners, you will provide services, guidance, resources, and advocacy to ensure that our students thrive. You will serve as a trusted advisor, assisting students and postdocs to navigate the complexities of academic planning, admission, financial aid, registration, visa services, career counseling, community standards, and opportunities across Stanford. You will also support the Department's operations as a whole through program event planning, curriculum maintenance, and financial transactions. The position will report to the Director of Student and Academic Services and work closely with the Administrative Assistant for Student Services. We seek an exceptional candidate with the motivation, skills, and experience to make a positive impact and to maintain the department's high level of excellence. We welcome you to apply to work on our team of engaged, collaborative, and fun team members who strive to be the best!

In this role, you will

• Administer an area or program in student services, evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.
• Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues. May be tasked with evaluating and recommending program improvements.
• Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.
• Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
• Reconcile complex issues; analyze diverse transactions from multiple sources.
• Identify and evaluate data needs, manage the implementation and development of technology.
• Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to guide them in making appropriate choices and decisions. May have to escalate issues to a senior advisor.
• Serve as a subject matter expert to students and other departments; represent unit/department.
• Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
• May oversee, analyze and assist in financial processes and development of budgets.
• Serve as a key member of a project team.
• May train and supervise other staff, volunteers and temporary workers.
• Other duties may also be assigned

Education & Experience (Required)

Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.

Knowledge, Skills, & Abilities (Required)

• Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
• Advanced analysis and problem solving skills.
• Advanced computer skills, including experience with Microsoft Office Suite.
• Advanced customer service skills.
• Relevant computer systems/technology experience.
• Understanding of financial transactions.
• Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.

Education & Experience (Desired)

Knowledge of Stanford University systems and policies

Physical Requirements

Frequently sit, perform desk-based computer tasks. Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.

Work Standards

Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

Pay Range

The expected pay range for this position is $94,998 to $112,502 per annum.

Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

How to Apply

We invite you to apply for this position by clicking on the "Apply for Job" button. To be considered, please submit a cover letter and resume along with your online application. The cover letter should briefly describe why you believe you are a good fit for this position.