Assistant Director SPVR

Position Summary:

Rutgers, The State University of New Jersey is seeking an Assistant Director SPVR for Residence Life. The Assistant Director of Residence Life for Residential and Hospitality Services reports to the Director of Residence Life and is responsible for the day-to-day operations of Residence Life housing assignments to include the development and implementation of the lottery and room assignment processes for approximately 16,000 students. The Assistant Director is a member of the department's extended leadership team and oversees:

1. Undergraduate and graduate room assignment administration and office operations
2. Special housing accommodations
3. Lottery and room selection
4. Residential program assignment coordination

Among the key duties of the position are the following:

• Handles management of the full time staff responsible for executing assignment processes, including three (3) Coordinator of Assignments and two (2) Administrative Assistants.
• Supports the Director of Residence Life in their responsibility to implement major room assignment processes with staff and works to resolve issues and problems and maintains accurate records of housing assignments.
• Works with campus residence life offices and other central administration units to collaborate and resolve escalated student housing matters.
• Manages the communication center of the department to include monitoring of the main departmental email accounts and main phone lines, serving as a point person for the department to resolve questions and public inquiries received through any additional means of communication.
• Trains and develops the assignments team in areas of related content and ensure a premiere service operation.
• Supervises departmental databases.
• Handles support and assignment of students with disabilities, medical concerns, coordination of the special accommodations request process, the incoming and continuing student special housing medical assignment process, and the coordination with University partners who are involved in accommodating students in residence.
• Works in concert with the Office of Disability Services and the Residence Life student support areas for all approved service and assistance animal requests.
• Assists the Director of Residence Life in serving the needs of special populations (students with Autism Spectrum Disorder, students in transition, non-traditional students) and serves as a consultant and advocate for their concerns to campus partners while responding to students and parents with concerns in a compassionate and timely manner.

Minimum Education and Experience:

• Bachelor's degree in a closely related field with and at least five (5) years working with housing management systems.