Work with supervisor to facilitate ongoing improvements within
the enrollment cycle
Enrollment Counseling to Prospective Students
- Provide prospective students with the counseling and
information necessary to help them select the appropriate program
by identifying their skills, interests, and career goals
- Assist applicants with the admissions process, including
program requirements, application timelines, and submission of all
required credentials, with the goal of helping them fully complete
an admissions application
- Assist students in the course registration process by guiding
students in initial course selection and registration
Execution and Follow-Up
- Complete designated outreach to leads generated by marketing
and/or recruitment in order to meet enrollment goals
- Complete designated outreach to applicants and newly accepted
students in order to meet enrollment goals
- Complete pre-application screenings for designated programs and
follow up on potential issues
- Conduct timely application reviews in conjunction with Academic
Deans and Program Directors, when applicable
- Confirm enrollment for students within the assigned caseload,
including managing applicant options, withdrawals, deferrals, and
program changes
- Coordinate and perform quarterly outbound call campaigns to
current and prospective students
- Provide insight and feedback to supervisor on ways to improve
enrollment management for the assigned caseload
Northeastern Online-Specific Responsibilities
- Develop and maintain working knowledge of the full Northeastern
Online program portfolio, including degree programs, graduate
certificates, focus areas, start dates, and admissions
pathways
- Advise prospective students on the program and admissions
pathway that best fits their background, goals, and timeline,
whether through a degree or certificate pathway and through the
Fast App or Standard Application process
- Provide backend support as needed to assist prospective
students through key steps in the Northeastern Online enrollment
process
Customer Service and Recruitment Support
- Support the overall goal and mission of the Enrollment
Management Contact Center by demonstrating a positive,
collaborative, and supportive attitude toward team members,
students, and university departments
- Provide backup support for the Contact Center inbound line
- Support Enrollment Management Contact Center inbound calls by
serving as a first-level contact for callers when additional
support is necessary
- Answer telephone inquiries from applicants, current students,
and prospective students regarding admissions, advising, course
formats, registration, financial aid, and other student-related
questions
- Resolve student questions by providing program information,
accessing student record information, directing callers to
appropriate website resources, or emailing appropriate forms and
documents
General Admissions Support
- Provide accurate and timely responses to emails received
through shared admissions inboxes
- Provide visitor support coverage for admissions when
needed
- Provide recruitment support for events within the scope of the
assigned caseload and for on-campus admission events
- Assist with training and development of new employees
Northeastern Online-Specific Responsibilities
- Monitor and manage Northeastern Online prospective student
inquiry channels, including shared email and Short Message Service
(SMS) inboxes
- Work in close coordination with the Enrollment Management
Online team to stay current on program details, admissions
messaging, and portfolio updates
- Support occasional virtual enrollment events hosted by the
Enrollment Management Online team, including Ask Me Anything (AMA)
sessions and online information sessions, serving as a
knowledgeable enrollment resource for prospective students
Record Management
- Maintain accurate and timely records of all student
interactions to support accurate reporting
- Maintain accurate records of applicant and prospective student
interactions in Customer Relationship Management (CRM) and
application systems in order to track activity and produce
reports
- Prepare reports as requested on applicant and prospective
student contact activity
- Provide feedback on issues and interests that arise during
applicant and prospective student interactions to support
continuous improvement of the student experience
- Maintain current knowledge of all assigned programs to properly
assist applicants and prospective students throughout the
enrollment cycle
Minimum Qualifications
Required
- Bachelor's degree or equivalent experience
- Two to four years of experience in student enrollment,
nontraditional college admissions, and/or sales
- Proven ability to work independently
- Excellent interpersonal, communication, and presentation
skills
- Ability to be sensitive and responsive to the needs of diverse
constituencies while managing goals
- Positive attitude and self-starter mentality
- Ability to work in a fast-paced, metric-driven environment
- Ability to work a flexible schedule, including some nights and
weekends
- Ability to travel periodically, as required
Preferred
- Experience in counseling
- Experience conducting call campaigns
- Experience delivering small and large group presentations
Required Documents
Position Type
Enrollment
Additional Information
Northeastern University considers factors such as candidate work
experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit
eligible employees. This includes medical, vision, dental, paid
time off, tuition assistance, wellness & life, retirement- as
well as commuting & transportation. Visit
https://hr.northeastern.edu/benefits/ for
more information.
All qualified applicants are encouraged to apply and will receive
consideration for employment without regard to race, religion,
color, national origin, age, sex, sexual orientation, disability
status, or any other characteristic protected by applicable
law.
Compensation Grade/Pay Type:
106S
Expected Hiring Range:
$48,610.00 - $66,838.75
With the pay range(s) shown above, the starting salary will depend
on several factors, which may include your education, experience,
location, knowledge and expertise, and skills as well as a pay
comparison to similarly-situated employees already in the role.
Salary ranges are reviewed regularly and are subject to
change.
To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Assistant-Director--Student-Enrollment_R141356
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