Assistant Director, Veteran Resource Center

Required Qualifications

• Bachelor's degree.
• Minimum of two (2) years of related work experience
• Proficient with Microsoft Office Suite.

Preferred Qualifications

• Experience in higher education or veterans’ affairs
• Prior university or higher education experience with processing of student veteran education benefits.
• Solid project management and organizational skills.

Knowledge, Skills and Abilities

• Attention to detail with strong administrative skills and a commitment to accuracy in data management.
• Ability to work effectively under pressure while maintaining professionalism, collegiality, and excellent customer service.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work independently and collaboratively within a team environment.

Position Duties & Responsibilities

• Work with student veterans and their families regarding veterans’ education benefits, i.e., new and existing laws governing same, and what veterans’ services are available to them through proactive communication
• Serves as alternate VA School Certifying Official; assists with certifying students and submitting tuition/fees in accordance with institutional policies and procedures
• Assists VRC director with establishing and maintaining agency and community relationships and networks; participates in Financial Aid/VA outreach activities to include presentations, on and off campus.
• Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
• Collects, evaluates, and analyzes data and prepares administrative reports on the utilization and effectiveness of support services offered through the Veterans Resource Center.
• Supervises the student navigator assigned to the VRC
• Perform additional duties as assigned

Core Competencies

• Communication: Ability to adjust communication style to suit the audience/customer/situation.
• Collaboration: Ability to work effectively in group settings.
• Service to Customer and LSU: Ability to focuses on providing positive experiences for stakeholders.
• Delivering Results: Ability to focus on achieving outcomes.
• Problem-Solving: Ability to overcome barriers to success.
• Leading Others: Ability to inspire, guide, and support individuals and teams towards achieving common goals.