Assistant Librarian (Systems Librarian)- Library

Job Description

SUNY Broome Community College has an immediate opening for an in-person, full-time, 12-month, Assistant Librarian (Systems Librarian) in the Cecil C. Tyrrell Library to support the library's technology infrastructure, oversee the technology help desk, and contribute to student success through liaison work and information literacy instruction. The Assistant Librarian (Systems Librarian) manages core library systems, supports digital access, and partners with faculty and staff to strengthen research, instruction, and outreach across the college. This position also serves as a liaison to assigned academic departments, helping connect students and faculty with library services, resources, and instructional support.

Responsibilities include, but are not limited to:

• Manage and maintain the integrated library system, discovery tools, authentication systems, and other core library technologies.
• Oversees, in collaboration with ITS, the technology help desk, including supervision of help desk workflows, user support, issue triage, and escalation of technical problems.
• Develop and coordinate in collaboration with ITS an internship or co-op program for technology help desk students, including onboarding, training, mentoring, and performance support.
• Troubleshoot access and functionality issues involving library platforms, online resources, and related systems.
• Collaborate with IT staff and campus partners to ensure reliable, secure, and accessible library services.
• Serve as liaison to assigned academic departments or programs, building relationships with faculty and supporting curricular needs.
• Plan, teach, and assess information literacy instruction for credit-bearing classes, workshops, and other learning contexts.
• Develop online instructional materials, research guides, tutorials, and other learning objects.
• Support faculty in integrating library resources, research skills, and information literacy outcomes into coursework.
• Analyze system usage, gather feedback, and recommend improvements to enhance services and user experience.
• Provide reference and research assistance to students, faculty, and staff as needed.
• Contribute to assessment, reporting, committee work, and professional development activities.

Requirements:

• Master's degree in Library and Information Science from an ALA-accredited program.
• Three (3) years of experience managing library systems, electronic resources, or related library technologies.
• Demonstrated ability to teach information literacy or library research skills in a classroom or one-on-one setting.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work collaboratively with faculty, staff, and students in a diverse community college environment.
• Must be eligible to work in the United States without a visa sponsorship.

Preferred Qualifications:

• Experience with the Ex Libris ALMA and Primo platforms.
• Experience serving as a liaison librarian or working closely with academic departments.
• Familiarity with learning management systems, LibGuides, authentication tools, or online instructional design.
• Experience supervising or coordinating a technology help desk.
• Experience developing student employment, internship, or co-op programs.
• Experience assessing instruction, services, or technology use.
• Knowledge of current trends in academic libraries, digital learning, and student success initiatives.