Position Summary
Under the general direction of the Director of Enrollment Operations, the Associate Director plays a pivotal role in the office and is responsible for the testing, operation, and maintenance of technical systems which generate data needed for admissions, recruitment, and enrollment marketing. The Associate Director ensures the integrity of all data files in the Office of Admissions and Enrollment, including management of applications, workflows, data uploads, verification, document processing,…
process automation, database security and record archiving. This position oversees and implements all technical requirements in all admission systems to support the annual application cycle for all campus programs. The Associate Director works closely with the Slate CRM Manager to support engagement efforts, as the data integration specialist and is tasked with overseeing data flows and mappings for all new and existing functionality, including person, application, and organization scoped datasets. This position is a proactive problem solver who must work in a respectful, collaborative, results-oriented, and student-centered way. The Associate Director will also support and advance the office's commitment to customer service, brand promise, personalization, partnerships, and pipeline development and serves as a senior leader.
Our generous benefits package includes medical, dental, and vision plans; paid parental leave; short term and long term disability plans; life insurance; flexible spending accounts; and a 403(b) retirement plan which includes a 8% employer contribution after 2 years of service. RFUMS is committed to employee wellbeing and work-life balance. Full time staff are eligible for 3 weeks of vacation/ personal leave, 15 sick days, and 9 paid holidays, paid winter break, plus two floating holidays.
Essential Duties & Responsibilities
Admissions Systems
- Manage and update admissions systems necessary to recruit, evaluate, and select a diverse student body, including building, testing, evaluation, and release updates.
- Provide the supervisory and quality management of admissions systems to support recruitment and admissions activities.
- Serve as project manager for all system configurations, updates, and audits of admissions systems and data processes.
- Update, along with Communications Specialist, standardized Slate templates to improve consistency and accuracy of event communications.
- Oversee the project management of launching RFU's first Slate-hosted application.
- Revise and improve usage and integration of Slate short apps for pathways and re-applicants.
- Develop and maintain annual schedules for the set-up, function, optimization, and audit of systems related to each program's application cycle.
- Serve as the primary liaison with technical and professional vendors for Liaison, Constituo, ITS, and other internal and external software systems.
- Enhance admission services with the introduction of best-practice technical tools.
- Proactively recommend and implement updates to current technologies, features, or plug-ins.
- Ensure the efficiency of admissions systems by developing and maintaining procedure manuals.
- Coordinate informational updates with program and administrative partners.
- Train partners regarding the appropriate use of recruitment and admissions data.
- Organize and hold quarterly trainings for end users on system questions and processes.
Database System Security
- Establishes security protocols and accesses standards and criteria.
- Manages the security and access of Admissions Systems.
- Develops and oversees the annual audit of Slate user accounts.
- Manages and maintains database user accounts, including population management.
- Creates protocols for the sharing of data from the Slate CRM database to outside sources.
Data Quality
- Serve as admissions data control manager, driving data-informed decision making.
- Manage data exchange with various university systems and coordinate the testing, monitoring, and correcting of daily data imports into ERP system using data migration tools.
- Provide the supervisory and quality management of admissions data to support recruitment and admissions activities.
- Evaluate data issues raised by admissions and program partners until resolved or escalated.
- Oversee accurate input, coding, mapping, and maintenance of admissions records.
- Research and respond to data requests from stakeholders.
- Assist with validating publicly available data to ensure accuracy and consistency.
- Serve as the primary developer of queries and reports for Enrollment leadership, the Office of Admissions, and Campus Partners, including enrollment funnels, engagement ROI analysis, applicant and program class profiles, audits of admission systems, and user-based audits.
Reporting/Data Analysis
- Serve as point-of-contact for all external reporting of admissions data.
- Serve as point-of-contact for all RFU programs in the development of Slate queries and reports.
- Oversee transition from Colleague to Slate reports for all admissions data.
- Create standardized admissions funnel reports for all programs, ensuring accuracy and consistency.
- Lead launch of new Slate Data Explorer and related data visualization services.
- Inform stakeholders of changes in data structure to align campus reporting mechanisms.
- Collaborate with subject matter experts to develop comprehensive reports and analyses.
- Research and prepare talking points, data points, and visualizations for program/administrative partners.
Administrative
- Serve as chief manager of data technology and data services, including developing a plan for future service.
- Supervise, manage, and evaluate staff, providing regular assessments and technical training specific to various admissions systems.
- Adhere to and recommend policies, procedures, and services that are conducive for student selection, matriculation, and program viability.
- Manage portfolio of high-priority, cross-functional projects.
- Serve on multiple committees representing OAE for system management and report on the status including CORE, Regional User Meetings, and others as assigned.
- Other duties as assigned.
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