Associate Director Advancement Data Services & Training

Job Summary:

The Institutional Advancement team seeks an Associate Director Advancement Data Services & Training to join their team! The Associate Director plays a critical role in Data Management to ensure accurate information is available to all partners, and serves as the Training lead for the Institutional Advancement Division.

Primary Responsibilities:

Data Services and Records Processing

• Oversees specific workflows, processes and standards affecting biographical areas of the constituent records.
• Oversees a Data Calendar that tracks all datapoints in Slate, monitoring them for scheduled updates.
• Monitors constituent records for accuracy and assigns/conducts updates as necessary.
• Generates a series of data audits looking for data not held to standard.
• Record updated information in the appropriate portion of the constituent record and review related portions of the record to determine if further changes or research will be necessary.
• Proactively search for new biographical data using Internet-based search sites, various written and electronic media, professional directories, and telephone inquiries.
• Collaborate with division and campus partners to monitor, collect and update involvement including but not limited to student activities, college-related activities and board participation.
• Create records in the database for new constituents and organizations; create appropriate links as needed.
• Oversee the duplicate record process by monitoring the process and executing any needed corrections.
• Proficient in general query creation and updates in Slate.
• Provides user feedback for Information Technology collaboration data automation projects including integrations with Banner for various types of constituent records.

Training

• Develop a schedule to onboard all new Slate users for the efficient use of the CRM. Develop training resources and update as necessary.
• Communicate training needs and online resources to Subject Matter Experts supporting training.
• Create training strategies and initiatives by periodically evaluating current staff's knowledge and use of the CRM looking for additional ways to support them.
• Participate in the updating and organization of various Advancement technologies to include a training resource on use and processes.

Gift Processing:

Serves as the back up to the Assistant Director of Gift Services for gift and pledge processing (all types) with primary support during absence or high-volume time periods. Requires periodic entry over the course of the year for knowledge retention.

Project Management:

Responsible for recruitment, hiring, training, management, and review of student employees within Data Services area.

Minimum Qualifications & Education:

• Bachelor's degree from an accredited college or university.
• Minimum of 2 years of experience in a related field.

Preferred Qualifications:

• Work experience in higher education and/or a non-profit organization.
• Experience with CRM Slate Advancement.

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Office required and familiarity with a relationship CRM or similar information system.
• Ability to handle confidential information, maintain and update files with high degree of accuracy, and sensitivity.
• Strong organizational and analytical skills; detail-oriented; ability to set priorities and manage time effectively in a deadline-driven environment.
• Strong interpersonal skills; ability to work well with donors, prospects, business executives, as well as Rollins faculty, administrators, staff, and students.

Work Environment:

• Campus-based, front-facing customer service position, working in an office environment.
• Regular use of a computer and databases.
• Must be able to work flexible hours, which include evenings and weekends, based on business needs.

Instructions to Applicants:

To apply, please submit an application and upload the following materials:

• Cover Letter (optional)
• Resume

*Review of applicants will begin on August 1, 2025 and continue until the position is closed. Priority will be given to those who apply by August 1.*

Benefits & Perks:

• 25 Days - Paid Time Off (vacation, sick and personal time)
• 10 Days - Paid Holidays
• 5 Days - Paid College Closure Days
• Eligible for Medical, Prescription, Dental & Vision Insurances (within 30 days of hire)
• 100% Employer-Funded Health Reimbursement Account ($125+/month)
• 100% Employer-Paid Short & Long Term Disability Insurance
• Domestic Partner Benefits
• 11.5% Employer Retirement Contributions
• Discounted On-Campus Dining Meal Plans
• Free On-Campus Parking
• Free Access to Campus Amenities (gyms, pools, library, sporting events and more)
• Free Full Tuition for Employees and their Families
• Pet Insurance
• 100% Employer-Funded Employee Assistance Program
• Flexible Spending Accounts
• Award-Winning Wellbeing Programs
• Plus More!