Associate Director, Center for Customer Insights, Events, Yale School of Management

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale! Overview The Associate Director of Events for Yale Center for Customer Insights (YCCI) and the Yale Program on Stakeholder Innovation and Management (Y-SIM) at the Yale School of Management will lead the marketing, content management, and event planning for events for two academic centers: The Yale Center for Customer Insights (YCCI) and the Yale Program on Stakeholder Innovation and Management (Y-SIM). This position reports to the YCCI Executive Director. The position is 3-year fixed duration. Job duties assigned Work with center Directors to use convention (e.g. events, executive education and other touchpoints) to deepen engagement and relationships with key stakeholders. Manage speaker, VIP and client relations. Develop and innovate systems to consistently improve efficiency and customer satisfaction. Manage support staff and vendors to assure the highest quality experiences. Oversee event and workshop attendee experience, including identifying and developing systems and processes for sharing pertinent information, pre-leads, or logistics. Direct high-profile, large-scale, and multifaceted events, executive visits and speaking engagements, executive education programs, advisory board meetings and academic roundtables featuring distinguished speakers and scholars with flawless execution. Develop and manage a calendar of events across two centers, gaining alignment with internal stakeholders on goals, timelines, marketing cadence and budget. Lead internal status of progress-tracking across projects and centers, including providing updates to leadership. Collaborate with center Marketing leads to develop a compelling marketing, sales and/or sponsorship strategy as needed for each event. Improve and systematize documented operating processes and administrative protocols of the department and work to ensure compliance with school and university policies and to ensure consistent learning and improvement. Responsible for event operations from start to finish. Build and maintain strong internal and external partnerships to enhance the quality and impact of Center events, activities, and relationships. In coordination with Center leadership, develop and monitor budgets for all programs. Required Skills and Abilities 1. Proven experience in planning events or project management, with an ability to manage multiple events or projects in parallel, experience tracking multi-stage projects or processes to completion and ability to balance short term and long-term needs. 2. Superior oral and written communication skills. Proven organizational skills and attention to detail.  Proficiency with Windows and Microsoft products. 3. Superior interpersonal skills to interact effectively and represent the school well with participants, faculty, students, administrators, and corporate contacts. 4. Excellent problem solving and conflict resolution skills. A team player who works well with other members of the staff. A leader with a positive and can-do attitude who supports the mission of the centers. 5. Some night and weekend work. May include travel. Preferred Skills and Abilities 1. Master’s degree. 2. Five years of experience in related field. Proven experience in a management role in event planning, event management, or marketing desired. 3. Proven e xperience with project management software such as Asana. Principal Responsibilities 1. Manages and leads research on various federal rules and regulations as well as University policies and procedures to resolve problems and determine the best course of action for the functional area. 2. Recommends course of action to higher authority for the handling and disposition of problems related to the functional area. 3. Counsels faculty, students and staff on issues related to administrative operations of the University function and areas of concern for the function. 4. Manages statistical and analytical information regarding office activities and areas of operational and administrative concern for the function. 5. Leads in long-range planning for the office activities of a specific functional area. 6. Interprets and administers various University and federal policies and regulations. 7. Disseminates accurate and up-to-date information regarding areas of concern. 8. Formulates and establishes policies regarding area’s function. 9. Manages a staff of exempt and non-exempt employees. 10. May perform other duties as assigned. Required Education and Experience Minimum requirement of Bachelor’s Degree in related field and three years of experience or an equivalent combination of education and related experience. Job Posting Date 09/21/2026 Job Category Manager Bargaining Unit NON Compensation Grade Administration & Operations Compensation Grade Profile Supervisor; Senior Associate (23) Salary Range $65,000.00 - $101,000.00 Time Type Full time Duration Type Staff Fixed Duration (Fixed Term) Work Model Hybrid Background Check Requirements All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based   on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website. Health Requirements Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy. Posting Disclaimer Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through   their hiring department. The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA). Note Yale University is a tobacco-free campus.