"Associate Director, CRM Operations"

Associate Director, CRM Operations

Company: Saint Michael's College

Category: Admissions and Enrollment

Type: Full-Time

The Office of Admission at Saint Michael’s College is inviting applications for the Associate Director CRM Operations. The Associate Director plays a crucial role in optimizing the CRM usage in the daily enrollment operations, while ensuring the integrity of the data pertaining to prospective students and high school counselors. This position reports to the Director of Enrollment Operations. This position will require regular work hours, as well as occasional evening, weekend, and holiday times.

Specific responsibilities include but are not limited to:

• Ensures data integrity, accuracy, and security within the Slate system in the Enrollment and Admissions department
• Customizes Slate to meet the specific needs of the Enrollment and Admissions processes at the College
• Provides support to admissions staff and other stakeholders on using Slate CRM effectively
• Establishes and monitors data imports and update rule-based automation and building data feeds from third-party vendors (e.g., Common App, College Board, ACT/Encoura, Parchment, Naviance, Niche, etc.)
• Collaborates with IT and other relevant departments to integrate Slate with other systems and platforms used by the college, specifically with Ellucian Colleague ERP Software
• Partners with admissions and marketing to execute communication plans for prospective students using Slate's communication tools, including email campaigns, personalized messages, and event invitations
• Collaborates with Admissions leadership to design, implement, and refine workflows for various stages of the recruitment and enrollment process for the undergraduate, graduate and international populations
• Manages application processes such as maintenance, troubleshooting, and updates for each cycle for the Common App, Slate Undergraduate Application and any other applications hosted by an outside vendor.
• Assist Director of Enrollment Operations in the decision release process and subsequent financial aid documentation that is shared on student portals through Slate.
• Other duties and responsibilities as assigned.

For the full job description, click here. The salary range for this position is $52,000-$58,000.

We recognize that people assess their skills and experience differently... [encouragement text]

We are an equal opportunity employer... [EEO text]

Benefits include health, dental, vision... [benefits list]

Requirements:

• Bachelor's degree
• 2-3 years’ work experience in higher education
• Demonstrated experience in managing and configuring Slate CRM
• Experience in college Admission preferred

An offer of employment will be contingent upon the successful completion of a background check.

Application Instructions:

Please be prepared to attach the following documents after clicking on the Apply Now button:

• Resume
• Cover letter including a statement articulating your philosophy to facilitating an inclusive and equitable admission process...
• 3 Professional References

Review of applications will be ongoing and open until the position is filled.

Apply Now