Associate Director of Financial Aid Counseling

Overview

Lead a student centered financial aid counseling team, ensuring a high level of expertise along with sensitive counseling and problem solving prioritized with each student interaction. Ensures effective planning, positive collaboration across Global Enrollment Management and Student Success (GEMSS), exercises problem solving to support students to enable them to fund their NYU education. Ensures work response is timely and accurate and within service level agreements.

Required Education:

Bachelor's Degree

Preferred Education:

Master's Degree in related field

Required Experience:

5+ years relevant professional level experience or equivalent combination. Must include experience with financial aid administration, large-scale data processing operations, and staff supervision.

Preferred Experience:

5+ years direct, supervisory, office management or project management in a college setting is preferred. Recent experience working in an automated/semi-automated financial aid or other equivalent office. Proven leadership of quality customer service area.

Required Skills, Knowledge and Abilities:

• Financial Aid Systems & Compliance: Significant knowledge of Title IV regulations and institutional financial aid processes. Must be proficient with Federal Student Aid (FSA) systems and financial aid software (e.g. PeopleSoft, CampusLogic, or similar).
• Data Integrity & Security: Must be well-versed in data collection, ensuring the accuracy, adequacy, and legitimacy of all data. Requires in-depth knowledge of data privacy and security procedures.
• Process Improvement: Proven ability to identify process issues and recommend business practices, technology, or tools to regularly and significantly improve the efficiency and delivery of financial aid services.
• Team Leadership & Development: Ability to lead, mentor, and train staff. Must foster a service-oriented team culture and provide effective supervision.
• Service Assessment & Planning: Demonstrated ability to engage in strategic planning for the financial aid area. This includes the ability to establish and interpret data to ensure Service Level Agreements (SLAs) are met, are appropriate, and support intended outcomes.
• Service & Quality Management: Ability to assess and measure excellent service delivery and customer experience.
• Effective Communication: Excellent written and verbal communication skills, with the ability to organize and present information clearly to diverse audiences (small groups, large groups, leadership).
• Impact Monitoring: Ability to monitor the impact of communication efforts, service initiatives, and policy changes to ensure effectiveness and continuous improvement.
• Institutional Representation: Demonstrated ability to professionally and effectively represent the institution in all interactions.

Preferred Skills, Knowledge and Abilities:

NASFAA credentials

Qualifications

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $100,000.00 to USD $120,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.