Job Posting:
JR102194 Automation and AI Support Analyst (Open)
Department:
Enterprise Applications, PM
Position Type:
Regular
Open Date:
[contact details available in the full listing]
Close Date:
$80,000 - $90,000
Job Description:
The AI & Automation Support Analyst will drive and support
enterprise-wide automation initiatives. This role will focus on
desktop & enterprise automation, AI-driven process
improvements, and intelligent automation solutions. The position
also serves as a key liaison for transitioning projects from
implementation to operational support and provides technical
assistance for
both enterprise and niche applications. This is a highly technical
and engineering-focused role that supports the university’s digital
transformation goals.
Responsibilities:
AUTOMATION & ENGINEERING
• Design, develop, and implement desktop and intelligent automation
solutions using tools such as Power Automate, AI Builder, RPA, and
Python.
• Lead application and data integration efforts to streamline
workflows and improve operational efficiency.
• Develop and maintain automations for repetitive tasks across
university systems.
• Serve as a technical expert in automation frameworks, scripting,
and integration protocols (REST, SOAP).
AI & INTELLIGENT AUTOMATION INITIATIVES
• Collaborate with academic and administrative departments to
identify opportunities for AI and machine learning
integration.
• Implement AI-driven solutions to enhance decision-making, data
processing, and user experience.
• Evaluate and integrate emerging technologies to support digital
transformation goals.
POST-GO-LIVE TRANSITION & SUPPORT
• Act as the primary liaison between project teams and operational
support units.
• Ensure smooth handoff of projects from development to production
environments.
• Provide documentation, training, and ongoing support for
automated solutions.
APPLICATION & USER SUPPORT
• Provide Tier 2/3 support for enterprise and niche applications,
ensuring high availability and performance.
• Collaborate with IT and business units to troubleshoot issues and
implement enhancements related to using platforms such as Microsoft
SharePoint, Forms, PowerAutomate.
• Maintain compliance with data governance, security, and
integration standards.
Minimum Qualifications:
- Bachelor’s degree in Computer Science, Information Systems,
Engineering, or a related field.
Minimum 4 years of experience in automation engineering,
systems integration, or related technical roles.
Proven experience with desktop automation, AI/ML tools, and
enterprise application support.
Familiarity with Microsoft Power Platform, scripting languages
(e.g., Python, PowerShell), and middleware integration tools.
Experience working on advanced technology projects with a
strong engineering focus.
Preferred Qualifications:
- Experience in higher education or public sector IT
environments.
- Knowledge of student information systems (e.g., PeopleSoft) and
learning management systems (e.g., Blackboard).
- Exposure to cloud platforms (e.g., Microsoft Azure) and data
analytics tools (e.g., Power BI, SQL Server).
Conditions of Employment:
Additional Job Information:
Benefits include medical, dental, prescription, long-term
disability, accidental death and dismemberment insurance and life
insurance; paid time for paid sick leave, annual leave, and
personal leave; 12 paid holidays per year, tuition remission;
employer-funded pension and supplemental retirement accounts
Bowie State University shall not discriminate against any
individual on the basis of race, color, religion, age, ancestry or
national origin, sex, sexual orientation, disability, marital
status or veteran status. All policies, programs, and activities of
Bowie State University are and shall be in conformity with all
pertinent Federal and state laws of nondiscrimination including,
but not limited to: Title VII of the Civil Rights Act of 1964, as
amended, Title IX of the Education Amendments of 1972, the Equal
Pay Act of 1963, the Age Discrimination Act, Sections 503 and 504
of the Rehabilitation Act of 1973, the Americans with Disabilities
Act of 1990, Federal Executive Order No. 11375, and Article 49B of
the Annotated Code of Maryland. This commitment applies in all
areas and embraces faculty, staff, and students.
Equal opportunity of access to academic and related programs shall
be extended to all persons. Bowie State University shall have as
its firm objective equal opportunity in recruitment and hiring,
rate of pay, all other promotions, training, retention and
dismissals, for all employees and applicants for employment. The
University will stress equal access for employees and applicants
for employment to all programs and services provided by the
University both on and off campus. The University will also provide
equal opportunity and an atmosphere of nondiscrimination with
respect to women and members of minority groups in all its
operations. In addition, the University shall promote equal
opportunity and equal treatment through a positive and continuing
Affirmative Action Program.
The University makes, and will continue to make, reasonable
accommodations to promote the employment of qualified individuals
with disabilities and disabled veterans, unless such accommodations
would impose an undue hardship on the University's business.
In addition, employees and applicants will not be subjected to
harassment, intimidation, threats, coercion, or discrimination
because they have engaged in, or may have engaged in, activities
such as filing a complaint, assisting or participating in an
investigation, compliance review or hearing, or opposing any act or
practice made unlawful, or exercising any other right protected by
Section 503 of the Rehabilitation Act of 1973, as amended or the
Vietnam Era Veterans Readjustment Assistance Act of 1974, as
amended.