AV Principal Departmental TEF Technician - Computing Services

The Computing Services central IT department provides services that have a strategic impact on university goals. We make service decisions based on interaction and valuable input from colleagues engaged in the education, research, and administration efforts of the university. We are a learning organization and approach successes and mistakes as a learning experience to continually cultivate a culture of intelligent risk taking. We want to hire versatile team members who are inspired and passionate about their work. Join us and be part of a team committed to excellence, innovation, diversity, team and individual growth.

CMU's Computing Services department is searching for a Principal AV Technology Enhanced Facility Technician. This is an excellent opportunity for someone who thrives in an interesting and challenging work environment.

This position will be responsible for the overall maintenance, inspection, and support of integrated AV systems on and off-campus, including event spaces, conference rooms, and various learning and departmental facilities. The candidate will leverage a foundational understanding of AV system design and integration to troubleshoot, document and resolve issues, maintain inventory, assist with equipment delivery and installation, and perform other duties as assigned. This role requires professional autonomy to perform critical and time-sensitive IT support tasks in an office environment, including VIP event assistance, remote phone support, vendor and contractor correspondence, and additional technical and logistical responsibilities as directed. The candidate should be prepared to develop comprehensive and specialized system knowledge in order to function as an escalation point for their team, mentor and train new staff, and troubleshoot in high-pressure situations. A Principal Technician may also be asked to provide operational insight to engineering and managerial staff, and assist in logistical responsibilities relating to new projects and installations. *(159 words)*

Your core responsibilities will include:

• Perform regular inspection of A/V systems and equipment
• Generate inspection reports
• Create and repair A/V umbilicals and cabling
• Assist in testing A/V equipment prior to installation
• Assist with bi-annual deep cleaning
• Troubleshoot user issues
• Address issues escalated by more junior staff
• Answering calls (ex: Trouble calls, orders)
• Attend weekly project meetings
• Mentor more junior technicians
• Collaborate and assist the Engineering team where appropriate
• Perform inspections of high profile spaces and/or as needed.
• Collaborate with University faculty, staff, students, external vendors, and non-University contractors for the successful implementation and support of A/V services

Flexibility, excellence, and passion are vital qualities within Computing Services. Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications:

• Associate's Degree or equivalent mix of education and experience
• 1-3 years of experience in an Audio-Visual field, or equivalent mix of education and experience
• Excellent oral and written communication skills
• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Certifications: (Preferred)

• AVIXA Certified Technology Specialist (CTS)
• Crestron DMC-T, DMC-E & DMC-D
• Extron AV Associate

Requirements:

• Successful background check

***This position will have a start date of August 4th***

Are you interested in this exciting opportunity?! Apply today!

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance.

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

For a comprehensive overview of the benefits available, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!