"Branch Operations Specialist - Daytime"

About Stanford Libraries

Stanford Libraries is a network of over 15 libraries with over 400 employees. We are committed to fueling the teaching, learning and research across Stanford by acquiring, stewarding and making available a robust collection, currently in excess of 12 million items. Everyone in the organization plays a vital role in fulfilling that objective. Our dedication to discoverability and information management also has us engaged in dynamic global partnerships. We are constantly building and strengthening our organization, and we recognize striving for excellence is a marathon and not a sprint. We constantly try to strike the right pace.

About the Position

The Branch Operations Specialist in the Terman Engineering Library performs routine circulation, reserves, and technical processing operations of the library and supervises student workers assisting with these and other branch operations. This position shares roles and responsibilities with the other Branch Operations Specialists and reports to the Engineering Library Digital Technology Manager. The Terman Engineering Library is one of the most-heavily used branch libraries on campus and supports the nine departments within the School of Engineering.

Work Schedule

40 hours per week - M-F, 8:45am-5:15pm. Eligible for hybrid work schedule (1 WFH day per week, as assigned by supervisor), following completion of training period, and contingent upon consistent, excellent performance and departmental needs.

Core Duties

• 35% Materials Processing: Receive and prepare new acquisitions and items paged from off-auxiliary libraries. Process new books prior to shelving and notify requesting patrons of availability. Create, maintain or delete records for Course Reserve collections. Receive and process items from auxiliary libraries; prepare return shipments.
• 35% Collection Maintenance: Process print and online Course Reserve materials. Screen and evaluate circulated materials for a variety of treatment options (i.e. repair, bindery). Perform searches for missing items. Stack maintenance, straightening, and shifting collections. Inventory projects and reports.
• 15% Public Interaction: Perform routine circulation functions such as charging, discharging, managing holds, and accepting payment of library fines. Execute library policy on overdue and replacement fines. Perform routine library privileges services according to established policies and procedures. Create/update library cards and issue borrowing privileges. Assist patrons with access problems, route problems to supervisor. Answer informational and ready reference questions in person and via email with clarity, accuracy and professionalism. Instruct users in the use of library catalog and other basic informational resources. Communicate with faculty and teaching assistants to obtain and process print and online items for class course reserves.
• 5% Supervision and Administration: Train student and hourly workers in assigned routine service desk operations and routine collection maintenance activities. Assist with ordering supplies.
• 5% Building and Facilities: Opening and/or closing activities such as managing doors, lights and computers. May perform walk-throughs to monitor or clear the building of all patrons. Investigate door alarms, report building or patron incidents to supervisors, Facilities and/or public safety as appropriate.
• 5% Computing Support: Using common computer programs such as word processing, spreadsheets, web browsers, and email clients. Monitor library email account and reports. Edit library web pages and Google Drive documents as needed; monitor and update links. Assist users and perform basic troubleshooting for library technology such as photocopiers, printers, microfiche readers, library websites, etc.
• Other duties as assigned, based on departmental need.

Minimum Education and Experience Required

Two-year college degree or above plus one or more years of experience in an academic library, or equivalent combination of education and relevant experience.

Minimum Knowledge, Skills and Abilities Required

• Demonstrated interpersonal and organizational skills.
• Ability to understand and communicate library policy.
• Ability to apply judgment in choosing procedures and evaluating alternatives.
• Ability to learn library operational skills.
• Basic leadership skills.
• Experience with direct interaction with patrons.
• Demonstrated computer literacy with word processing, spreadsheets and communication software such as email and shared workspace software.
• Demonstrated familiarity with computer hardware troubleshooting.
• Proven track record with handling complex procedures from beginning to end.
• Exhibit strong analytical and problem-solving skills.
• Demonstrated ability to perform detailed tasks accurately and efficiently.
• Possess strong communication skills in English.

Physical Requirements

Constantly sit, perform desk-based computer tasks. Frequently twist/bend/stoop/squat, grasp lightly/fine manipulation, grasp forcefully, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds. Stand/walk, reach/work above shoulders, writing by hand. Rarely use a telephone, kneel/crawl, climb (ladders, scaffolds, or other), operate hand controls. Must be able to push and maneuver a fully-loaded cart weighing up to 650 pounds that requires an initial push force up to 70 pounds.

Working Conditions

May work in confined spaces and at heights 4-10 feet; be exposed to dust and mold; work extended hours, evenings and weekends.

Work Standards

Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to comply with all applicable University policies and procedures.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford welcomes applications from all who would bring additional dimensions to the University's research, teaching and clinical missions.