resources.
Primary Purpose of the Position::
The One Stop Director supervises the One Stop Center and the day-to-day personnel and operations associated with the frontline student service-driven Bronco One Stop. The Director ensures that the One Stop Center operates smoothly and meets the evolving student needs. The One Stop Center strives for first-stop resolution with a high commitment to customer satisfaction and quality. This position includes the assignment of up to two UNIV Seminar courses, depending on institutional need.
Brief Summary of Duties:
- Providing Leadership: Lead the Bronco One Stop team and provide ongoing resources, support, and training to facilitate exceptional student care and customer service.
- Counseling, Advising, Problem-Solving: Provide advising related to admissions, financial aid, registration, business office, billing and payment, general inquiries about academic programs, and other resources to current students.
- Evaluation and Performance Measurement: Manage the integrated student services functions of EAB Navigate Student Success and other systems to ensure maximum utilization of the platform to manage continuous improvement processes.
- Training and Professional Development: Develop curriculum and provide training on policies, procedures, and processes as needed and appropriate to staff and student workers.
- Quality Customer Care: Communicate effectively and promptly by addressing inquiries; providing follow-up on open cases, providing explanation and training to customers on how to access information or to accomplish various processes.
- Other duties as assigned.
Minimum Education And Experience Requirements::
Master’s degree with two to three years of customer/student experience and two years of experience working in admissions, financial aid, student advising, registration, or other student services offices. One year of supervisor experience. Experience in higher education or an environment where confidentiality is required.
Knowledge, Skills And Abilities::
Preferred Qualifications::
Three years of experience working in admissions, financial aid, academic advising, registration, or other student services offices. Demonstrated experience supervising staff or providing leadership, training, coordination, or oversight within a student services environment.
Notice to Applicants::
Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase “see resume.” Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.
Open Until Filled::
Yes
Additional Information for Applicants::
All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.
EEO Statement::
This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.
Veteran's Statement::
Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.
Quick Link::
https://jobs.uncfsu.edu/postings/28709
