Building Services Training and Quality Assurance Coordinator

Job Summary

The Building Services Training and Quality Assurance Coordinator is a leadership role within Facilities Management at Georgia College & State University responsible for developing, implementing, and overseeing a comprehensive training and quality assurance program for Building Services operations. This position ensures custodial practices align with APPA standards and industry best practices while promoting consistency, safety, and operational efficiency across campus facilities.

This position provides hands-on training and instruction, supports supervisors in staff development, and implements quality assurance processes to maintain high standards of cleanliness, safety, and service delivery. Through training initiatives, performance audits, and long-term workforce development efforts, this position plays a key role in maintaining service excellence while strengthening employee engagement, professional growth, and retention.

Responsibilities

Training and Program Support - 60

• Develop and deliver hands-on training sessions for new employees, introducing them to the campus, safety standards, and building services protocols.
• Facilitate onboarding activities, providing guidance and follow-up support during the probationary period to improve retention and performance.
• Ensure all staff receive the necessary skills and knowledge to perform duties effectively through structured training programs.
• Collaborate with supervisors to design training materials and resources for both classroom and hands-on instruction.
• Continuously improve training methods by incorporating feedback, performance data, and industry best practices.
• Support a smooth transition for trainees into their assigned roles, ensuring expectations and responsibilities are clear.
• Train Building Services positions on procedures, chemical usage, safety protocols, and equipment.

Quality Assurance and Audits - 20

• Conduct regular building services audits using APPA standards to measure cleanliness, evaluate procedures, and recommend improvements.
• Develop baselines for cleanliness and track progress against APPA's five appearance levels.
• Implement a comprehensive quality assurance program, including routine inspections of residential facilities using established software systems.
• Document inspection results, communicate findings, and provide actionable feedback to building services staff. Recommend staffing model adjustments and procedural changes to maintain service quality and efficiency.
• Monitor industry trends and emerging best practices, incorporating them into quality standards and operational procedures.

Staff Development - 15

• Support supervisors in managing onboarding processes, including curriculum design, training schedules, and proficiency assessments.
• Actively engage in the development, motivation, and retention of each team member.
• Partner with supervisors to identify staff training needs, implement targeted development programs, and support long-term employee growth.
• Provide leadership and oversight that reinforces accountability, professional development, and continuous improvement within the team.

Administrative and Other Duties - 5

• Participate in short- and long-range planning to align training programs with future departmental needs.
• Assist in inventory management of campus furnishings, building conditions, and building services equipment as needed.
• Serve in the departmental on-call rotation with supervisors, providing support for after-hours facility emergencies.
• Perform other duties consistent with the mission and scope of the position.

Required Qualifications

Educational Requirements

High school diploma or GED

Three years related experience.

Other Required Qualifications

Must have a valid drivers license.

Preferred Qualifications

Preferred Educational Qualifications

Associates degree

Preferred Experience

5 years of supervisory experience on a college campus, school, hospital, restaurant, or a large childcare facility.

Proposed Salary

This position is a pay grade 8. The available salary range starts at $47,476.00. Starting salary within this range is based on relevant years of experience.For more information about GCSU compensation practices, click here: https://www.gcsu.edu/humanresources/pay-grade-structure.

Required Documents to Attach

• Cover Letter
• Resume / CV
• List of References

Knowledge, Skills, & Abilities

ABILITIES

• Ability to screen, select, train, and evaluate staff performance to support continuous improvement.
• Ability to understand and follow oral and written instructions independently.
• Ability to communicate effectively in both oral and written forms.
• Ability to promote a customer-focused service approach and support a team-oriented environment conducive to an educational setting.
• Ability to train staff on established processes, procedures, and operational standards.
• Ability to read and understand instructions related to cleaning, maintenance, and safety procedures.
• Ability to properly handle chemicals, cleaning supplies, tools, and equipment in accordance with safety guidelines.
• Ability to operate, or learn to operate, custodial equipment such as automatic scrubbers, carpet extractors, vacuum cleaners, buffers, and burnishers.
• Ability to plan, organize, and follow through on detailed work schedules and assigned tasks.
• Ability to drive a state-owned vehicle or golf cart in the performance of assigned duties.
• Ability to maintain confidentiality when handling sensitive information.
• Ability to lift up to 30 pounds unassisted.

KNOWLEDGE

• Knowledge of developing cleaning standards and providing training and guidance to staff teams.
• Knowledge of APPA cleaning standards and their practical application in custodial operations.
• Knowledge of cleaning methods, materials, and equipment used in custodial and facilities operations.
• Knowledge of personal protective equipment (PPE) and its proper use in maintaining workplace safety.
• Knowledge of Safety Data Sheets (SDS) and chemical safety procedures.

SKILLS

• Skills in using computers and standard office software applications.
• Skills in critical thinking and problem-solving.
• Skills in effective oral and written communication.

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 25% - 49% of the time
This position does not require security clearance.

Background Check

• Criminal Background Check
• DMV Check
• Drug Screening