Business Analyst - Enrollment Management

At Carnegie Mellon University, "My heart is in the work" is more than a slogan -- it's a reflection of who we are. Enrollment Management is seeking a Business Analyst who will bring that same passion and dedication to our team.

This role offers an exciting opportunity for a professional who thrives in a dynamic, fast-paced environment and is motivated to make a meaningful impact. In this position, you will support our mission by identifying business needs, analyzing processes, and providing recommendations to support operational improvements while helping advance key priorities and strengthen our work across the university.

The primary function of the Enrollment Systems Department is to advance the university's mission by integrating deep expertise in business processes and policies with a comprehensive understanding of institutional information technology capabilities and systems to design solutions that enhance operational efficiency, organizational effectiveness, student success, and the student experience.

This position works cross-functionally with stakeholders to ensure business goals are clearly understood and effectively translated into technical and functional requirements. The role provides support and training for Technolutions Slate, identifies inefficiencies, and ensures data accuracy and integrity.

Responsibilities include monitoring automated processes to ensure accurate operation and collaborating with campus partners and third-party vendors to define, develop, and implement technical solutions that meet business needs and drive operational efficiency and effectiveness. Leverage a strong understanding of Enrollment Management policies, regulations, objectives, and business processes, along with institutional technical capabilities, infrastructure, integrations, data, and technology landscape, to support the following responsibilities:

• Monitor automated processes to ensure proper functionality and data integrity.
• Assist in ensuring timely execution of cycle prep activities
• Respond to support tickets submitted by business offices and other partners, both internal and external
• Coordinate with team members and internal partners to implement updates
• Analyze and evaluate existing Slate infrastructure and business processes to identify inefficiencies and improvement opportunities.
• Collaborate with team members and other IT staff to design and maintain system integrations.
• Develop technical documentation to support project initiatives.
• Conduct testing and validation procedures to ensure solutions meet defined requirements.
• Troubleshoot system issues, provide support, and coordinate with team members for resolution
• Monitor Slate instance performance and recommend upgrades, enhancements, or optimizations.
• Support full project lifecycle activities, including planning, implementation, testing, deployment, and post-production stabilization.
• Assist with change management efforts, user training, and adoption of new systems and processes.
• Gather and interpret user requirements and translate them into functional and technical specifications.
• Apply an understanding of configurable joins and database structure to support data analysis and troubleshooting activities.
• Provide dedicated functional and technical support to one or more primary business areas within Enrollment Management (Financial Aid, Student Accounts, University Registrar, or Admissions). For each assigned area, maintain comprehensive knowledge of:
  • Business processes, procedures, policies, and regulatory requirements
  • Relevant internal and external reporting requirements
  • Applicable systems and software platforms, including functionality and feature availability

Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate:

• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills.

Qualifications:

• Bachelor's Degree - Information Systems, Computer Science or related field
• 3+ years of experience with Technolutions Slate in a technical capacity
• Experience with requirements gathering, process modeling, and documentation tools
• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirements:

• Successful pre-employment background check