Question 1

What are the basic and preferred qualifications for this Business Analyst role?

Accepted Answer

Basic: Minimum of two years’ post-secondary education or relevant work experience. Required skills include proven relationship-building, strong communication for technical/non-technical audiences, organizational skills, critical thinking, LMS familiarity (e.g., Canvas), and timely issue response. Preferred : Software support experience (ServiceNow plus), ITIL certification, higher education background. Completion of Harvard IT Academy foundational courses preferred. Learn more about higher ed IT roles .

Question 2

Is visa sponsorship available for this Harvard Business Analyst position?

Accepted Answer

No, Harvard University is unable to provide visa sponsorship for this position. Candidates must meet work authorization requirements prior to employment. Review international higher ed job tips for alternatives.

Question 3

What is the employment term and work format for this role?

Accepted Answer

This is a fully benefited full-time term appointment funded through 6/30/27, with possibility of renewal based on performance and funding. Hybrid format: typically onsite 2 days per month in Cambridge, plus occasional meetings. Work must comply with Harvard's Employment Outside of Massachusetts policy if remote. Details discussed in interviews.

Question 4

What are the key responsibilities of the Business Analyst in Academic Technology?

Accepted Answer

Support Learning Experience Platform (LXP) and academic tools: lead ServiceNow tickets, meet stakeholders for use cases/feature requests, demo product, monitor queues, advocate with development team, improve processes, communicate features. Focus on learner/author/admin roles, risk identification, and cross-team coordination. Explore IT roles in higher ed .

Question 5

What benefits and salary details are offered for this Harvard IT position?

Accepted Answer

Salary Grade 057 (view Harvard Salary Ranges ). Comprehensive benefits: generous PTO/parental leave, medical/dental/vision from day one, retirement contributions, wellbeing resources, professional development/tuition assistance, commuter perks. HUIT emphasizes human-centered, innovation-driven culture. Submit cover letter and resume as one document.

Question 6

How to apply and what is the pre-employment screening?

Accepted Answer

Provide cover letter and resume as one document. Position has a 180-day orientation/review period. Pre-employment screening : Identity verification. Apply via Harvard's portal before expiration . Tailor your application using tips from career advice and free resume templates .

Harvard University

Cambridge

"Business Analyst"

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