"Technology Solutions Specialist - Information Technology Services"

Job Details

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Position Title: Technology Solutions Specialist - Information Technology Services

Job Category: Academic Staff

Employment Type: Regular

Job Profile: IT Professional III

Job Duties

Information Technology Services (ITS) at the University of Wisconsin-Whitewater is seeking a Technology Solutions Specialist (IT Specialist III, IT082).

Focusing on business goals and objectives, the IT Technology Solutions Specialist delivers comprehensive, multidisciplinary IT services to support complex IT functionality and ensure strategic alignment. Reporting to the ITS Process Manager, you will serve as a "problem solver," collaborating with business stakeholders and the ITS team to identify the root causes of technology issues, research and implement effective solutions, and ensure thorough documentation and user training. You will work cross-functionally to manage projects and ensure seamless issue resolution across various IT functional groups, with a particular focus on the organization's audio/visual systems, classroom technologies, and collaboration tools.

Key Job Responsibilities:

• Install, configure, and maintain diverse hardware, software, and configuration needs tailored to various university environments
• Provide technical support for complex inquiries related to hardware, software applications, technology access, and specialized multimedia equipment
• Manage the design, implementation, and ongoing maintenance of university-wide audiovisual (AV) systems and installed classroom technologies
• Deliver technical support for installed audiovisual (AV) systems across the university
• Research emerging technologies to enhance classroom and laboratory environments, and partner with ITS colleagues to evaluate, test, and pilot new solutions
• Collaborate with ITS colleagues to ensure the university’s technology infrastructure supports and aligns with AI, VR, AR, and other emerging technologies
• Research potential technology purchases and provide recommendations aligned with departmental business needs and requests
• Provide supplementary support to cross functional IT service areas, including the Help Desk, Workstation Management, Network Operation Center, as needed
• Work cross-functionally within the ITS department, utilizing and learning new technologies to troubleshoot and resolve issues efficiently
• Lead small to medium-sized projects, coordinating cross-functional deliverables and managing change processes
• Collaborate with stakeholders and ITS staff to identify issues, gather requirements, define project scopes, and manage project/problem resolution using established project management frameworks and departmental best practices
• Assist in the design and execution of complex technology system and service implementations across the institution
• Develop documentation and deliver targeted training sessions to increase technology adoption and minimize support demand
• Champion best practices, reliability, and a customer-centric approach throughout all IT support functions
• Utilize organizational tools, ServiceNow and Monday.com, for tracking activities, support tickets, and updating project statuses
• Some evening and weekend hours will be required, as necessary
• Perform all other duties as assigned by the Process Manager, Deputy CIO, and CIO

Department: Information Technology Services (ITS)

Compensation: Well-qualified candidates can expect a starting annual salary within a range of $60,000 – $68,000. UW System employees receive an excellent benefit package. To learn more about the UW System’s comprehensive benefit package, review the UW System Employee Benefits Brochure.

Required Qualifications

Education

• Bachelor’s degree in Computer Science, Information Technology, Electronic Media, Instructional Technology, or a closely related field + Or an equivalent combination of education, certifications, and directly related experience

Experience

• Minimum 8 years of professional experience in audiovisual (AV) production, AV systems, and/or AV technology support in complex environments (e.g., higher education, corporate, or large venues)
• Minimum 3 years of experience providing computer and classroom / learning space technology support
• Demonstrated experience troubleshooting and resolving complex technical issues across multiple platforms (hardware, software, network, AV)
• Experience working in a customer-facing technical support role with responsibility for incident resolution and follow-up
• Experience working cross-functionally with IT, academic, or administrative units to deliver technology solutions

How to Apply

Applications received by February 26, 2026 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.

Only complete application packages will be considered. This includes online submission of the following documents:

• Cover Letter
• Resume
• Name and contact information for three professional references

Contact Information

For questions regarding this position, please contact:
Katie Gantt
Administrative Manager
262-472-7794
ganttk@uww.edu

If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at (262) 472-1024 or hr@uww.edu.