Campus Store Manager - Customer Service Specialist Intermediate

Manage campus store operations to provide efficient retail services, support campus purchasing needs, and maintain financially sustainable operations that serve students, employees, and campus departments. This position is responsible for retail merchandising, food and beverage sales, procurement support, point-of-sale operations, financial reconciliation, and supervision of student employees while ensuring compliance with institutional procedures, branding standards, and customer service expectations.

Salary Range:

$20.76 to $27.53 per hour

Minimum Qualifications:

• Ability to fluently communicate, read, understand, and respond to a variety of communications, such as customers' questions, product catalogs, requisitions, purchase orders, detailed instructions and procedures, inventory records, and distribution lists and ability to manage and address customers', clients, and co-workers' concerns tactfully and thoroughly and promptly respond to customer and supplier inquiries about order status, changes, or cancellations.
• Skill in word processing sufficient to prepare, edit, and finalize emails, memos, reports, and/or other documents and types of written communication that are grammatically correct, in proper form, and free from spelling errors.
• Skill in using computerized inventory management software systems and applications to maintain an accurate inventory.
• Ability to accurately input, verify, and edit electronic data and check input and output data for completeness, accuracy, and discrepancies.
• Skill in Math sufficient to: calculate, review, and reconcile financial data.
• Possession of a valid and applicable Class D (basic) driver's license.
• Ability to move or transport items weighing up to 25 pounds on a regular basis.

Preferred Qualifications:

• One year of experience managing retail operations and/or food or beverage retail operations.
• Demonstrated knowledge of merchandising principles, product selection, pricing strategies, and inventory control.
• Experience operating and maintaining point-of-sale (POS) systems, including inventory tracking and reporting.
• Strong organizational and planning skills in order to identify priorities and meet timelines with limited supervision.
• Experience with purchasing, sourcing, and vendor coordination for supplies, apparel, or specialty merchandise.
• Ability to manage a work area by planning, organizing, administering, and directing the work of other temporary and student workers.

Other Requirements:

Please provide a cover letter and resume when applying for this position.

Work Shift (Hours / Days of work):

Monday through Friday, 7:30 a.m. to 4:00 p.m.

Telework (Yes/No):

No