"Care Coordinator-Employee Assistance Program"

Care Coordinator-Employee Assistance Program

Title: Care Coordinator-Employee Assistance Program

Location: Upper East Side

Org Unit: CopeNYP EAP Program

Weekly Hours: 35.00

Exemption Status: Exempt

Salary Range: $73,600.00 - $85,000.00
*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary
Provides telephonic intake assessments, makes referrals to the Employee Assistant Program's (EAP) counselors and other company-sponsored benefits, coordinates referrals to longer-term care for the EAP Team, creates wellness content for EAP training programs, and performs other administrative functions as requested by the Clinical Director.

Job Responsibilities

• Conducts telephonic intakes with client for the EAP; responds to messages relayed from other EAP and back-up call center staff.
• Documents all client contacts in a thorough and timely manner in EMR (electronic medical records) software.
• Documents non-clinical contacts and services (e.g., management consultations, critical incident requests, wellness training requests and program attendance, satisfaction and outcome survey results, etc.) in Excel or other software as appropriate.
• Manages and charts full-time and part-time staff schedules.
• Obtains and charts data for utilization and budget reports and flow charts using Excel, PowerPoint, Visio, and/or EAP software.
• Researches and creates content for wellness webinars and develops associated PowerPoint presentations.
• Provides referrals to EAP clinicians.
• Assists EAP staff in making longer-term care or higher level-of-care referrals for clients utilizing clinicians and programs who are in-network with the client's behavioral health insurance, specialty care and/or community resources.
• Provides management consultations to HR, managers, supervisor and leadership around troubled employees, employees with performance issues, and around initial Critical Incident Response (CIR) requests.
• Provides referrals to all relevant non-EAP company-sponsored benefits (legal, financial, child-care, work-life, Nurseline, smoking cessation, etc.).
• Attends and contributes to team meetings and supervisory and peer supervision.

Education
* Master's Degree

Experience
LMSW, LMHC or other entry-level licensed Master's-level clinician.
Experience with principles of Care Management and Care Coordination a plus.

Knowledge, Skills and Abilities

• Basic to moderate expertise in Word, Excel, and PowerPoint.
• Ability to master EAP software and other relevant software as needed (e.g., Visio).
• Strong customer service focus with ability to appropriately manage escalations; communicates effectively with clients and staff.
• Strong organizational skills, including tracking multiple staff calendars and analyzing supply/demand issues relative to staffing levels.
• Ability to research wellness/psychology/relationship topics and create content for webinars & seminars based on research from reputable and documented source material in PowerPoint.
• Ability and willingness to take on projects as needed as assigned by the Clinical Director or other program leaders.

Licenses and Certifications
* Dependent on candidate's qualifications.