Case Manager

Position Summary

The Case Manager will work with both the Behavioral Intervention Team (BIT) and Academic Care Team (ACT) to coordinate campus support systems and resources for students involved in behavioral intervention and academic care processes. This position will assist with overall case management by following up on referrals, coordinating interventions, and tracking students’ progress. In particular, the Case Manager is responsible for outreach to students and reporters primarily with cases requiring (1) basic needs/housing assistance and (2) attendance alerts.

Essential Functions and Responsibilities

• Supports a caseload of students who benefit from a systems approach to student success, wellness, and retention; includes support around academic, financial, and personal matters with a focus on cases around basic needs and managing attendance alerts
• Provide outreach to referrals, coordinate and delegate interventions, assist in care plan development, and ensure that team recommendations for referrals are carried out
• Work closely with campus and community resources on the coordination and enhancement of referrals and services
• Document casework for students of concern and ensure information sharing procedures comply with FERPA and College policy
• Identify and stay up to date with the network of on and off campus services to assist students in obtaining available benefits and social and community service
• Provide timely communication with the BIT/ACT members and other college administrators regarding students of concern
• Assist Student Well-being Case Manager with support and consultation to the faculty and staff involved when students of concern are referred
• Demonstrate a commitment to diversity, equity, inclusion, and student success, as well as working with broadly diverse communities
• Maintain knowledge and awareness of digital accessibility including the American with Disabilities Act and Section 508 and produce and remediate digitally accessible materials in accordance with FLC standards
• Perform other duties as assigned