Casual Library Service Officers

About This Opportunity

We have a fantastic opportunity for multiple Casual Library Service Officers to join UQ Library and help support teaching, learning, and research across the University.

In this dynamic, front-facing role, you’ll be at the heart of the student experience providing high-quality customer service support and helping students and staff confidently navigate library resources, systems, and services. You’ll thrive in a collaborative, fast-paced environment, contributing to a responsive and seamless service for the UQ community.

Key responsibilities include:

• Providing timely advice on library resources, systems, and support services
• Understanding client needs, including technical queries, and offering effective solutions or referrals
• Supporting operations across multiple service areas and locations
• Contributing to a flexible roster to support service delivery

Please note: This role offers a variety of rostered shifts, providing flexibility to support study and other commitments, along with opportunities to participate in ongoing training

About You

• Currently enrolled at UQ with a strong understanding of the student experience
• Demonstrated experience delivering high-quality customer service, with confidence using a wide range of tools and systems
• Proven ability to produce accurate work with strong attention to detail in a fast-paced environment
• Highly organised and self-motivated, with clear and effective communication skills
• A collaborative and positive team player who contributes to an inclusive and supportive team culture
• Comfortable navigating library management systems, or quick to learn new technologies and systems