ClassTech Support Analyst

Wolfpack Perks and Benefits:

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties:

Provide Tier 1 and Tier 2 technical support for classroom and conference room technology at NC State. As a member of the ClassTech team, you will keep instructional spaces working reliably for faculty, staff, and students. The role combines hands-on troubleshooting, project support, end-user training, and supervision of student technicians. This is not a desk job. You will move between buildings on foot and by van throughout the day.

Key Responsibilities

Technical Support and Customer Service

• Provide Tier 1 and Tier 2 support for classroom and conference room technology, including projectors, video walls and other displays, AV processors and bridges, touch panels and control systems (Crestron, Extron, AMX), computers, visualizers, cameras, content capture devices, audio amplifiers, and microphones
• Independently diagnose and resolve routine and non-routine hardware, software, operating system, Active Directory, and TCP/IP issues, documenting incidents and resolutions in ServiceNow
• Communicate technical information clearly to users with limited technical background, and coordinate with campus partners and vendors on complex issues

Technology Deployment and Project Support

• Install, configure, and maintain classroom AV systems and control systems, including isolating faults across the signal path
• Image, deploy, and manage classroom PCs using enterprise tools such as SCCM or KBox
• Conduct site surveys, verify system functionality after installations and upgrades, and complete implementations during scheduled maintenance windows following change management processes

Training and Knowledge Management

• Develop and maintain technical documentation in internal and public knowledge bases
• Train faculty and staff on classroom and conference room technology
• Supervise and mentor up to 20 part-time student technicians in desktop support, AV support, and customer service

Planning and Operational Support

• Own all classroom technology in an assigned zone, prioritizing incidents, directing student technician work, and reporting weekly to management on issues and improvements
• Collaborate with Tier 3 support, ClassTech leadership, and campus partners on service improvements and ongoing projects

Who Succeeds in This Role This is not an entry-level AV position. Successful candidates arrive able to troubleshoot Crestron, Extron, or AMX control systems, image and manage Windows PCs with enterprise tools, and diagnose network and directory issues without supervision. If that describes you, we encourage you to apply.

Other Responsibilities:

• Other duties as assigned.

Minimum Education and Experience:

• Associate’s degree in Computer Science, Information Technology, or related discipline and two years of experience in the information technology field related to the area of assignment; or bachelor’s degree and one year of experience in the information technology field related to the area of assignment; or bachelor’s degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Other Required Qualifications:

• Experience installing and troubleshooting classroom or conference room AV systems, including projectors, video walls and other display technologies, AV processors, AV bridges, audio amplifiers, and microphones.
• Experience troubleshooting control systems and touch panels (Crestron, Extron, or AMX), including isolating faults across the signal path.
• Experience supporting cameras, visualizers, and content capture devices in instructional or meeting environments.
• Desktop support experience, including application support, enterprise imaging tools, and network configuration.
• Experience troubleshooting TCP/IP networking issues.
• Ability to independently diagnose and resolve non-routine technical problems.
• Ability to set priorities, manage time, and meet project deadlines.
• Ability to establish and maintain effective working relationships with faculty, staff, students, and coworkers.

Preferred Qualifications:

• AVIXA CTS, Extron AV Associate, Crestron, or CompTIA A+ certification.
• Experience configuring or programming AV control systems using tools such as Crestron Toolbox or Extron Global Configurator.
• Enterprise desktop management experience with SCCM, KBox, or similar imaging and deployment tools, and Active Directory.
• Experience supporting classroom technology in a higher education setting, including lecture capture and Zoom Rooms.
• Experience supervising, training, or mentoring student employees or end users.

Required License(s) or Certification(s):

• AVIXA CTS

If not currently held, the employee will have 12-months to obtain this certification, with assistance from OIT/ClassTech.

Valid NC Driver's License required: Yes

Commercial Driver's License required: No

Job Open Date: 09/09/2026

Anticipated Close Date: Open until filled

Special Instructions to Applicants:

Please include a resume, cover letter, and contact information for at least three professional references.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Position Number: 00100311

Position Type: EPS/SAAO

Full Time Equivalent (FTE) (1.0 = 40 hours/week): 1.0

Appointment: 12 Month Recurring

Mandatory Designation - Adverse Weather: Mandatory - Adverse Weather

Mandatory Designation - Emergency Events: Non Mandatory - Emergency Event

Department ID: 513001 - Technology Support Services

EEO:

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Organization

NC State: Think and Do

NC State was founded with a purpose: to create economic, societal and intellectual prosperity for the people of North Carolina and the country. We began as a land-grant institution teaching the agricultural and mechanical arts. Today, we're a pre-eminent research enterprise with 12 colleges excelling in all major academic fields.

Our 34,000 high-performing students take what they learn in the classroom and apply it in the real world by conducting research, working in internships and co-ops, and performing acts of world-changing service. That experiential education ensures that they leave here ready to lead the workforce. NC State's 13:1 student-faculty ratio is one of the reasons why we're the best college for your money in North Carolina (Money) and the No. 5 best value among public universities nationally (U.S. News & World Report).

Overcoming Challenges, Improving Lives

NC State is one of only two universities in the nation leading two National Science Foundation Engineering Research Centers — one developing wearable, self-powered health monitors, and the other researching smart-grid technology. We’re also leading interdisciplinary efforts to curb nuclear proliferation, help farmers confront climate change and build a new American manufacturing sector.

Our research doesn't just get published in a journal or sit on a shelf; it makes an impact. NC State is No. 6 nationwide in commercialization agreements based on university research, and we're No. 2 among universities without a medical school. Our Cooperative Extension Service provides research-based information to citizens in all 100 North Carolina counties. In addition, our industrial extension unit — Industry Expansion Solutions — has created an economic benefit for the state's manufacturers averaging $149 million per year since 2005.

Bright Minds Creating a Bold Future

NC State’s 9,000 faculty and staff are world leaders in their fields, bridging the divides between academic disciplines and training high-caliber students to meet tomorrow’s challenges. NC State students won two Goldwater scholarships, five Fulbright scholarships, one Churchill scholarship and a record-breaking 25 National Science Foundation graduate research fellowships in the 2016-2017 academic year. In addition, 25 faculty are members of the National Academies.

Our Centennial Campus, an award-winning public-private research campus, is home to more than 70 partner organizations working alongside more than 70 NC State research and academic units. Centennial is also the location of the innovative Hunt Library, which Time magazine has dubbed “the library of the future.”

In Raleigh and Around the World

It all happens in one of the best cities in America. A top spot for job-seekers and tech professionals, Raleigh is nationally recognized as a leading urban center:

• No. 2 hot spot for tech jobs (Forbes, 2016)
• No. 3 best city for young professionals (Forbes, 2016)
• No. 4 best city for jobs (Glassdoor.com, 2017)
• No. 4 best place to live (U.S. News & World Report, 2016)
• Best big city in the Southeast (Time, 2016)
• Selected as a Google Fiber expansion city

With Durham and Chapel Hill, Raleigh anchors the Research Triangle, a national hotspot for high-tech enterprise. The top companies in the region — including IBM, Cisco Systems, SAS Institute, Biogen Idec and GlaxoSmithKline — are among the country’s best employers. They also lead the way in hiring new NC State graduates.

More than 130 years after its creation, NC State continues to make its founding purpose a reality. Every day, our career-ready graduates and world-leading faculty make the fruits of learning and discovery available to people across the state, throughout the nation and around the world.