Client Service Officer

About this Opportunity

• Continuing, Full-Time
• Digital Services Directorate
• CQUniversity Melbourne
• Higher Education Worker Level 4
• Total Remuneration $91,663 to $96,819 pa (including salary of $77,457 to $81,814 plus 17% superannuation and leave loading)

Working at CQUniversity

CQUniversity’s Digital Services Directorate is the central hub for designing, developing and supporting the University’s critical information systems. The team is committed to delivering high-quality, client-focused services that enhance the experience of students and staff, while fostering collaboration, innovation and continuous improvement across the University.

About the Position

We are seeking a Client Service Officer with excellent communication skills to provide a broad range of administrative, technical, project and client support functions at the library desk on our Melbourne campus.

In this position, you will support students and staff across a variety of enquiries, including library services, locating information, resolving basic ICT issues and using learning systems. You will deliver assistance in person, as well as via phone, video and online channels, while contributing to administrative tasks and supporting a high-quality, client-focused service environment.

This is a varied and hands-on position that requires a proactive approach, strong customer service focus and the ability to work both independently and collaboratively within a team.

Be Rewarded

• 17% superannuation (with the choice to join an award-winning superfund)
• 5.4 weeks annual leave (plus 3 working days paid at Christmas and New Year closure)
• 10 days personal/sick leave, plus 5 days carer’s leave
• 7.25 hours engaged service leave
• Fantastic professional and career development opportunities
• Up to 26 weeks (six months) paid parental leave
• Access to an Employee Assistance Program and Fitness Passport

Position Requirements

• Experience working in a library or client service environment.
• Strong customer focus with a proactive, can-do attitude.
• Well-developed problem-solving, planning and time management skills.
• Proficiency in Microsoft 365 and other office productivity applications.
• Demonstrated ability to work both collaboratively in a team and independently.