Client Services Officer (Cleaning)

Client Services Officer (Cleaning)

$74,617 to $78,502

Ongoing, full-time

Kelvin Grove

Reference number: 26254

Term: Ongoing, full-time basis

Remuneration: $88,303 to $92,901 pa (HEW4) (inclusive of $74,617 to $78,502 salary pa, 17% superannuation and 17.5% recreation leave loading)

Location: Kelvin Grove

Open to: Applicants who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply

Who are we looking for?

We are seeking a Client Services Officer (Cleaning) to join Facilities Management, Administrative Division.

The Client Services Officer (Cleaning) is a key role in ensuring the consistency and quality of service provided by cleaning contractors. This will include activities associated with monitoring and improving the quality of cleaning services, reviewing and auditing service delivery and taking appropriate action to resolve problems associated with cleaning contractor performance. To align with Contractor on site activities, it is necessary for this position to commence daily duties at 5:00am.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The Facilities Management Department within the Administrative Division is responsible for managing the process of design, construction, maintenance and operation of the physical facilities, and the provision of a range of support services across the University's two main campuses at Gardens Point, Kelvin Grove and a range of smaller offsite facilities.

What you need to succeed

1. Education, training and/or relevant work experience equivalent to completion of an associate diploma, with subsequent relevant experience in the cleaning industry.
2. Demonstrated digital literacy skills, including Microsoft Office Suite and Integrated Work Management Systems.
3. Sound knowledge and understanding of Workplace Health and Safety legislation and regulations, with the ability to apply these requirements and implement safe work practices at an operational level.
4. Demonstrated interpersonal and communication skills, with the proven ability to work effectively with a diverse range of stakeholders.
5. Current ‘C Class’ Driver’s Licence.
6. Demonstrated commitment to equity, diversity and Indigenous Australian engagement.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
• Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super).
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
• Purchased Leave Scheme - up to 8 extra weeks.
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT

Belong at QUT

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: Client Services Officer (Cleaning)

Job opens: 14-May-2026

Applications Close: 28-May-2026 at 11.30pm

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